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RobertFreeman-6's avatar
RobertFreeman-6
Community Member
2 months ago
Solved

Camtasia & Closed Captioned Projects in Rise

Upon creating a project within Camtasia and exporting, the captions file within the designed Camtasia project do not appear when adding the Mp4 into Rise. I've attempted to DL the project via standar...
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  • StevenBenassi's avatar
    StevenBenassi
    2 months ago

    Hi RobertFreeman-6! 

    Sorry to hear you're having trouble incorporating Camtasia content with Rise 360!

    I found a similar discussion from another user, where my colleague Tom shared some insight on this behavior.

    I assume the Camtasia content is embedded in a player which would house the missing elements. When you insert the video into Rise, you're only inserting the video.

    Two options:

    • Upload the published Camtasia files to a server and then insert them into Rise as an iframe.
    • Export the Camtasia CC file. Import the mp4 video into Rise and insert the CC. You lose the other Camtasia elements but you do retain the CC.

    Hope this helps!

StevenBenassi's avatar
StevenBenassi
Staff
2 months ago

Hi RobertFreeman-6! 

Sorry to hear you're having trouble incorporating Camtasia content with Rise 360!

I found a similar discussion from another user, where my colleague Tom shared some insight on this behavior.

I assume the Camtasia content is embedded in a player which would house the missing elements. When you insert the video into Rise, you're only inserting the video.

Two options:

  • Upload the published Camtasia files to a server and then insert them into Rise as an iframe.
  • Export the Camtasia CC file. Import the mp4 video into Rise and insert the CC. You lose the other Camtasia elements but you do retain the CC.

Hope this helps!

  • RobertFreeman-6's avatar
    RobertFreeman-6
    Community Member
    2 months ago

    Thanks, Steven! After a bit of internet searching, I was able to determine that option two (separate CC file) was probably my best bet in this scenario. It is unfortunate though, that the player file isn't able to be uploaded in it's original player format. Will the Mp4 player uploads allow for multiple player types in the future? 

    • SchitteraSmith's avatar
      SchitteraSmith
      Community Member
      28 days ago

      Great question!

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      7 days ago

      Hi RobertFreeman-6​ & SchitteraSmith​!

      Thanks for the feedback on the type of functionality you'd like to see in Rise 360!

      I can't speak to if Rise will be able to support multiple, third-party player types in the future, but I've shared this as a request with our product team.

      If this enhancement makes it to our product roadmap, we'll be sure to let you know! 

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