I recently uploaded the most recent Storyline 3 updates. My published projects are now playing better within the browsers. However, now the customization setting is defauted to 'automatic'. In the past, I had to set this setting to 'none' because my videos would have a better quality when played within their published HTML5 format. Although I understand that Storyline does not like for people to control this setting, it is very inconvenient for it to still be there and for me to not have the option to turn it off. My videos have already been compressed prior to inserting them into my project. Compressing them again causes them to appear grainy and unfocuses. Please help!

I have been running into this very often , where I import a video to the slide , change the compression to none , later if I have to replace the video with a revised file , the option of none is no longer there. It is set to Automatic and greyed out.I even tested it with importing a mp4 to the slide , saving the project , choosing to replace the file and using the same exact file that is already there, and the drop down to select NONE is not available, it is set to Automatic and greyed out.Work around:What I do is delete the video file from the slide , save & close the project , close Storyline 360 , delete the Storyline folder from my Temp directory. Re-open the project , insert the video onto the slide , and I can now select the option for Compression to NONE.A royal pain, and I hope it gets fixed soon.

If you’re wondering about the video codec, the dev team’s responses are a bit cryptic. Baseline, Main, and High are like versions of the h.264 codec that support different things.But there doesn’t seem to be many others (Adobe Media Encoder) or in most cases any others (Handbrake). But regardless, anything else is non-standard - so when the dev’s say SL supports anything in using those 3 profiles, you can pretty much interpret that to mean SL supports any mp4 with the h.264 codec - especially of you've chosen any existing preset in a video conversion program. So codec isn’t likely the issue. In my file I have the same issue as others and I’ve done a bunch of testing that I'll outline below. Setup:I have an existing Storyline project file in which the video compression options are greyed out and stuck on auto. This is an issue not only because it’s recompressing my videos and thus lowering their quality, but also because there are 4 videos in the project… so instead of taking one minute to export each time, it takes 30 minutes. Every time. It’s not the codec:Using one of the same video files, I created a new Storyline project and imported it again. It didn’t have the error (I could change the compression options). Therefore, I now have… The Existing SL file: Video compression options greyed out and stuck on automatic.The new SL file: Video file allows for adjusting compression options. Both using the same video file - thus, it’s not the codec. Following that, here’s everything I tried after - but I found no solution.FYI: I’m using Storyline 360 v3.30.19518.0 What I tried in the existing SL file that didn’t work... Replacing the video Importing the video again on the same slide Starting a new blank slide and importing the video again Deleting the video and reimporting Deleting all videos before attempting to re-import one. Deleting all videos, saving, closing storyline and reopening file before re-import the video again. Going to publish settings, and in every tab clicking on on “Quality” and setting all video compression to standard. In the player settings, changing the Player Style to Classic and in Other, trying both “Lock player at optimal size” and “Scale player to fill browser window”, In the player settings, changing the Player Style to Modern. Saving the player settings from a file without the error and and applying them to a file with the error. I also tried doing each of the above one at a time and closing the file and re opening. What I tried that partially worked... I also tried saving the file as a template file When double clicking the template file… I select all files and import, a new document is created automatically and this still has the same issue (compression options greyed out and stuck on auto). When starting a new file manually… If I immediately create a new slide from the template slide that has the video on it, it still has the same issue. BUT...When starting a new file manually… If I import the video file manually, the issue ISN’T present, then if I create a new slide based of the template slide with the video on it, it too DOESN’T have the error. This isn’t much of a solution because it still requires recreating the rest of the project (so depends on your project). It’s included here in case it can help anyone or help the SL devs fix this issue. Note: I tried this the other way around too. Ie. I saved the version WITHOUT an error as a template. Then I opened the file WITH the error and created a new slide using the error free template, but it unfortunately adopted the error too. Also tried using import and this didn’t work either. Good luck everyone.

I am exporting Vyond animations to Storyline 360. All exported MP4s were successfully imported into Storyline 360 slides with the option to disable compression active. I then needed to make a small edit to the Vyond animation. For these new video, exported in exactly the same way, the "None" option with respect to video compression is not available. This is the case when I try to replace the existing video (the preferred option) or if I delete the rev 1 and import the rev 2. No "None" option. Like Dale above, if I create a new Storyline file and import the rev 2 video, i.e. the same video as above, I have the option to apply "None" for video compression. To get past this issue, I added a new slide to the original storyline file and imported the new video and was given the option to disable compression. I then cut and pasted it into the original slide. Not ideal but how I got around this bug.

This is definitely a problem! My videos are h264 high. When I start a new storyline file, they go in with no issues and I can change the auto compression setting to none. However, in the preExisting course I'm editing this is NOT working this way. Compression is greyed out and isn't an option. This is the SAME video, different SL file. So, it's not the videos fault. This is even an issue when I add a new slide and import the video again. Still no compression option.

New user of Storyline 360 here. I just had the same problem described in this thread. I had replaced a video on one of my slides with a new version that had been re-edited in another program (I right clicked on the video object in Storyline and selected the option to replace the video). The updated version of the video in Storyline would not allow me to leave it uncompressed as the original video had been. The issue was not caused by the type of MP4 compression as mentioned above (baseline, main, high) -- the new version of the video used the same compression type as the original -- nor was it edited inside of Storyline. I tried deleting the video and reuploading it, but that did not work (once Storyline recognized that it was the same video as before, it automatically compressed it and would not let me uncompress it). The solution that worked, which I got from this thread, was the following: (1) Delete the video, save the file, and close the file. (2) Then, open a blank file and upload the re-edited video into the blank file. Select the "none" option to leave it uncompressed. (3) Finally, open up the original file, copy the video object from the blank file, and paste it into the original file. Hopefully this solution works for others.

Can no longer turn the video compression off with new Storyline 3 update...

47 Replies

RenGomez
Staff
6 years ago
Hi Domenick,

Thanks for chiming and letting us know that this worked for you. I appreciate you breaking down the steps as well for others who come across this discussion!
LanceB
Community Member
6 years ago
My video is x264, Main and compressed with HandBrake. I have tried all of these work arounds (deleting video and re-importing, importing into a new file, etc.) and it STILL has compression grayed out. Video looks great before inserting into Storyline 360 - looks like crap after inserting into Storyline. The only question I have, besides when is this going to be fixed, is where are the TEMP files that should be deleted? I have deleted My Articulate Projects files but still no help. I need to publish 9 courses with these videos ASAP! Someone please help!!!
- LaurenDuvall
  Staff
  5 years ago
  Hi Carl!
  
  I'd like our Support Engineers to troubleshoot this issue with you! Since our Support team is available 24/7, submitting a case is the quickest way to find help. Please use the link below to upload your project. We'll let you know as soon as we receive the file and will reply with our findings.
  
  Connect with a Support Engineer
SharonBildst510
Community Member
5 years ago
I recently just finished a project with SL and a lot of little Vyond videos. I didn't have this problem at all when I follow this process: Don't "replace" a video, delete it and then insert the new video. Each time I was then able to turn compression off, no problem except the need to repoint triggers to the new video. But if out of habit I accidently forgot and "replaced" the video, I would then have to copy all objects to a new slide (not duplicate the slide) and insert new video, then I could turn off compression. So in my mind, it's utilizing the "replace" feature that greys out access to the compression controls.
YeseniaArroyo-6
Community Member
5 years ago
I've had this issue for over a year sporadically and seemingly without reason like many on here, but I use Camtasia to produce my videos so thought I'd share what just worked for me after struggling for the past 2 days to get this done.

Storyline 3 File:

My course has a story size of 720 X 405

Original Video (Showing compression error):

Camtasia settings when publishing show the following:

MP4 file

Embed Size: 852 X 480

Video Size: 1280 X 720

H.264 profile: Baseline

New Video (Without compression error):

Camtasia settings when publishing show the following:

MP4 file

Embed Size: 720 X 406

Video Size: 1280 X 720

H.264 profile: Main

After republishing the video with the new settings all I did was remove the original video file that wouldn't let me adjust compression and imported the new file and I was immediately able to change compression from "Automatic" to "None".

I don't have any true understanding as to why this worked as I'm used to using default settings when I publish. My theory is that the embed size was larger than the Story size which is why it wouldn't let me get by without compressing.

Hope this helps anyone using Camtasia. I'd be curious to know if changing publishing settings like embed size to match story size works for anyone else using other programs.
- AshleyT-Pollard
  Staff
  5 years ago
  Thanks, Yesenia for sharing those details. I'm glad to hear it resolves the situation for you and I hope it helps others.
  
  Our team continues to investigate an earlier issue reported here where the video compression setting disappears when you edit a video by swapping for a new one. We'll keep folks posted on the status of that as we have updates!
- RyanBrown-62e7e
  Community Member
  4 years ago
  I have found this to be inconvenient for a while and finally did some real digging.
  
  In Camtasia I was publishing to Base and it was not working. My embed size in Camtasia was smaller but my video size was bigger than the story size.
  
  I followed some of the tips in Yesenia's post including:
  
  1.) Make sure embed size is smaller than storyline size
  
  2.) Make sure video size was not larger than storyline size (I set it to be equal to)
  
  3.) Published as Main in Camtasia
  
  This combination of changes 1, 2, and 3 allowed the infamous Compression drop down to un-grey and let me change it to None
RobertTurchi514
Community Member
5 years ago
the course I am working on has 49 videos totalling 3 hours!!! I compressed in Media Encoder to a reasonable rate and was able to turn off automatic compression in SL but the total course is 8gb. I need to get it under 5gb for Review 360 which my team uses. SO I tried shrinking them by ONLY adjusting the bitrate off the original preset I used in Media Encoder, and now I can't turn off compression in SL. I tried replacing the original file, deleting the original as well as creating a new slide. I tried restarting the program as well as restarting the computer. Viewing properties on the files the ONLY difference is 6kbps/sec vs 2.5kbps. This is quite ridiculous after how many people have complained. Really wish you would come up with a detailed working specification for video compression other than "Main, Baseline, High" which is one of a dozen settings used to determine video compression. BTW, mine are High...which according to your specs should work!
MatthewBoakye-4
Community Member
4 years ago
I am experiencing similar issue and I just don't know what to do.
The video quality is really terrible after importing it into my course.
My video an MP4 type.
MatthewBoakye-4
Community Member
4 years ago
I was facing the same video compression issue but this is how I manage to resolve it.

The process is very tedious but I got what I was looking for.

My final project needed to be a SCORM file as I was going to host it on a LMS. After publishing the project, I went into the source file. You could ZIP it and extract it into a folder as well.

Step two.
Inside the the source file, I went into the content where all the media (videos, picture and audio are saved) I have to painful allocate all the video files and replaced them with the original videos on my PC.

Note: You have to maintain the names of how articulate saved the files.

Step 3.
You can now ZIP the folder containing the source file and then host it on your LMS.
CharlotteBibby
Community Member
4 years ago
I am also hitting the 'replace video' bug where it doesn't allow you to change the video compression... super frustrating. Yes, my videos are all exported with the 'Main' profile.

Fastest workaround I've come up with so far:

1. Import the video from file as a NEW video into the slide.
2. Delete the new video you just inserted.
3. Now use the 'Replace video' functionality and this time it will allow you to change the compression setting to 'None'.

This means you can maintain all the triggers, animations, timings, etc. without having to recreate them all over again.

My guess is that it's only reading the file settings correctly when you import the file using the new video option, but then caches them so they're available for the replace video function to work correctly afterwards.
JohnMorgan-c50c
Former Staff
3 years ago
Hello everyone!

Good news! Today, we just released Storyline 360 Update 75 (Build 3.75.30269.0) which includes a fix for the bug where the compression field gets disabled when replacing a video.

Now all you need to do is update Storyline 360 in your Articulate 360 desktop app!

If you have additional questions, don't hesitate to reach out in this discussion or in a support case.
- DomenickChiddo-
  Community Member
  3 years ago
  That's great! Thank you so much.
JohnWylie
Community Member
3 years ago
Excellent , just did some testing, and it does appear to be working correctly.
Now what took so long ? ;)

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Can no longer turn the video compression off with new Storyline 3 update...

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