Forum Discussion

MargoVignol's avatar
MargoVignol
Community Member
3 years ago

cannot install Articulate 360 desktop app

Hi,

 

Since several days now, I can't install Articulate 360 on my company laptop. Setup stuck on "Installing" and do nothing

 

Already try the solutions from Support but still block all the time.  I got some error ( error 80072efd,...) but I make ALL the system updates, install Visual Studio x64 and x86 but still failed to install

Does someone can help on that case please ?

 

  • Hello Margo!

    I can imagine this has been frustrating! I'm sorry for the trouble. I've opened a case for you and shared the steps on how to fix this error. We'll continue the conversation in your support case.

    • ahmdmhmd's avatar
      ahmdmhmd
      Community Member

      any update, please? still have the same problem while trying to update not to install it, it is already installed but i cannot open a file with svg 

  • Hello Ahmd,

    Looks like the behavior you're encountering is different from the one reported in this thread. Can you share a screenshot of the error message that you're getting so we can better address your concern? Additionally, would you be willing to share a copy of your project file here or in private by opening a support case so we can test it too?