Forum Discussion
JessicaBlanc857
4 years agoCommunity Member
Cannot Login - Tried it all
I cannot sign into Articulate 360 anymore. I keep getting two screens, the first being "Sign into Articulate 360 - click to launch your web browser and sign into Articulate 360. This screen will aut...
TJHeller-fb54d6
3 years agoCommunity Member
I am having the same issue as described above; our license is current and I was working with Storyline files on Tuesday without issue. I did submit an email to Support, but found the Articulate office is closed for the week for Employee Mental Health Week.
- TJHeller-6f07413 years agoCommunity Member
Gerald and John from Articulate Support were able to assist me with the issue and I'm now back in business. Basically, I had to log out of the desktop app, completely remove all Articulate files (not working files) and registry keys, download the desktop app and reinstall each authoring application. Thank you!