Forum Discussion
Cannot Login - Tried it all
I cannot sign into Articulate 360 anymore. I keep getting two screens, the first being "Sign into Articulate 360 - click to launch your web browser and sign into Articulate 360. This screen will aut...
I am experiencing this same issue as Jessica posted two years ago. How did you all resolve?
Hi Angela,
Sorry to hear that you ran into this issue.
Since the sign in procedure is browser based, here are a few troubleshooting steps that you can take to address the behavior.
- Work with your network administrator to ensure that the Articulate 360 Desktop App is able to successfully connect to the endpoints needed to authenticate the sign in process. You'll need to share this article with them so they'll know which endpoints to whitelist.
- If your network is already configured to connect to Articulate's endpoints, try clearing your browser's cache to see if this helps.
- Make sure that you have all available browser and OS updates installed.
- Try changing your default browser to a different one if the above steps don't work for you.
If the issue persists, open a case with our support team here for additional assistance.
