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JessicaBlanc857's avatar
JessicaBlanc857
Community Member
4 years ago

Cannot Login - Tried it all

I cannot sign into Articulate 360 anymore. I keep getting two screens, the first being "Sign into Articulate 360 - click to launch your web browser and sign into Articulate 360. This screen will aut...
storyline 360
AnaRitaDomingos's avatar
AnaRitaDomingos
Community Member
11 months ago

Oh god I'm having this issue now, please help, I have so much work to do! it just tried to login in loop, and the browser my articulate account opens with no problem. PLEASE HELP

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    11 months ago

    Hello Ana Rita, 

    Sorry to hear that you ran into this snag. 

    Since you've previously been able to sign in to your Articulate 360 account without any issues, try clearing your browser's cache or signing in using incognito/private mode to see if this helps. We also have this article that lists common causes of issues related to signing in for your reference.

    If clearing your browser's cache or using incognito mode doesn't work, please open a case with our support team here for additional assistance.

    • AnaRitaDomingos's avatar
      AnaRitaDomingos
      Community Member
      11 months ago

      Hi Jose,

      I don't know what happened but I did try login using a private window, and when I opened the articulate app the loop ended I'm know able to open storyline.

      Thank you

      Cumprimentos,

      Ana Rita Domingos
      Designer | Produção de Conteúdos
      CFE - Departamento de Formação à Rede Comercial

      ana.rita.domingos@fidelidade.pt
      T +351 968 168 495
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    • RondaHarris-d42's avatar
      RondaHarris-d42
      Community Member
      11 months ago

      Wow, this reply is SUPER late! And who is Ana Rita? Geez, y’all need to do
      better with your support. Thankfully I sorted the matter on my own. But
      this was WEEKS AGO!

      Kindest regards/Met vriendelijke groet,

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      *Principal*
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      Prinses Margrietplantsoen 33 *|* 2595 AM, The Hague *|* The
      Netherlands

      White Wolf Consulting
      1595 Peachtree Parkway, Suite 204-202
      Cumming, GA 30041

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