Forum Discussion

JessicaBlanc857's avatar
JessicaBlanc857
Community Member
4 years ago

Cannot Login - Tried it all

I cannot sign into Articulate 360 anymore. I keep getting two screens, the first being "Sign into Articulate 360 - click to launch your web browser and sign into Articulate 360. This screen will aut...
storyline 360
AnaRitaDomingos's avatar
AnaRitaDomingos
Community Member

Oh god I'm having this issue now, please help, I have so much work to do! it just tried to login in loop, and the browser my articulate account opens with no problem. PLEASE HELP

JoseTansengco's avatar
JoseTansengco
Staff
12 months ago

Hello Ana Rita, 

Sorry to hear that you ran into this snag. 

Since you've previously been able to sign in to your Articulate 360 account without any issues, try clearing your browser's cache or signing in using incognito/private mode to see if this helps. We also have this article that lists common causes of issues related to signing in for your reference.

If clearing your browser's cache or using incognito mode doesn't work, please open a case with our support team here for additional assistance.

  • AnaRitaDomingos's avatar
    AnaRitaDomingos
    Community Member
    12 months ago

    Hi Jose,

    I don't know what happened but I did try login using a private window, and when I opened the articulate app the loop ended I'm know able to open storyline.

    Thank you

    Cumprimentos,

    Ana Rita Domingos
    Designer | Produção de Conteúdos
    CFE - Departamento de Formação à Rede Comercial

    ana.rita.domingos@fidelidade.pt
    T +351 968 168 495
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  • RondaHarris-d42's avatar
    RondaHarris-d42
    Community Member
    12 months ago

    Wow, this reply is SUPER late! And who is Ana Rita? Geez, y’all need to do
    better with your support. Thankfully I sorted the matter on my own. But
    this was WEEKS AGO!

    Kindest regards/Met vriendelijke groet,

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    1595 Peachtree Parkway, Suite 204-202
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