Forum Discussion
Cannot publish to word
When I try to publish to word, it says it is successful. When I try to "view document" I receive an error message. If I try top click on "open" nothing happens. I emailed it to myself, the email has...
Hi everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 74, we've included important fixes and new features.
One of the fixes we've included is:
Storyline 360 could crash when adding conditions to triggers or publishing to Word.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you have questions!
Hi Amber, thanks for writing in! In cases similar to this, the title may look ok in the Title field, with no visible line spacing. These carriage breaks are invisible, but there's a quick and easy way to test it out.
Try the following steps.
- In the Publish dialogue, set your mouse focus on in the Title tab by clicking anywhere in the title field.
- Do a CTRL+A, this will make sure everything is highlighted.
- Open up Notepad and do a CTRL+V.
- If your title has carriage returns, it should break up your title into different lines.
This can happen when copy-pasting text into the Title field which copies the carriage return in if there is any in the source text.
To fix, simply remove the line breaks so your title shows as one continuous line of text and replace the existing title in SL360. Or just type the Title in manually.
We have found a way to prevent this from happening in the next update.
If this doesn't resolve your issue let us know through a support case where you can upload your file privately and we'll check under the hood to see what's going on.
