Forum Discussion
Help! In Storyline I can't get to illustrations...
I'm getting an error when I try to search for content. It says, "An error occurred while searching. Got status code unauthorized while attempting to GET..."
This was my diagnostics. Can anyone help?
User Authentication: Success
Authentication (https://id.articulate.com/): Success; Online; 813ms
Desktop Apps and Updates: Success
Desktop Apps and Updates (https://api.articulate.com/products): Failure; You must be signed in to access this API.; ; Response:
Desktop Apps and Updates (https://api.articulate.com/products/stable): Success; Online; 806ms
360 Synchronization (): Failure; Could not sync with Articulate 360 (see log for details); ; Response:
Content Library 360 Characters: Success
Characters (https://api.articulate.com/content-pass/characters): Failure; You must be signed in to access this API.; ; Response:
Content Library 360 Media: Success
Media (https://api.articulate.com/content-library/images?query=diagnostics&type=photo&page=1): Failure; You must be signed in to access this API.; ; Response:
Content Library 360 Templates: Success
Templates (https://api.articulate.com/content-pass/templates): Failure; You must be signed in to access this API.; ; Response:
Team Slides: Success
Team Folders (https://api.articulate.com/team-slides/folders): Success; Online; 3.6s
Team Projects (https://api.articulate.com/team-slides/templates): Failure; You must be signed in to access this API.; ; Response:
Publish to Review 360: Success
Review 360 Items (https://api.articulate.com/review/items): Failure; You must be signed in to access this API.; ; Response:
Notifications: Success
Notifications (https://api.articulate.com/products/notifications): Failure; You must be signed in to access this API.; ; Response:
Remote Features: Success
Remote Features (https://api.articulate.com/products/features): Failure; You must be signed in to access this API.; ; Response:
2 Replies
Try logging out of the Articulate 360 app and signing back in. Not sure if this will correct the issue you're experiencing, Kristen, but it's worth a try.
Hi KristenBjork,
Thanks for reaching out!
That doesn't sound right. Steve had a great suggestion: sign out and sign back in again. I'd also recommend ensuring that you've followed the steps to enable the network endpoints and ports listed here. If you're still hitting this snag, I'd like to connect you with one of our Support Engineers in a case!
