Forum Discussion
Cannot remove section (stuck in processing)
Can anybody tell me what I am doing wrong in my attempt to delete a section from a Rise-project?
Al already tried:
Refresh screen
In a duplicate version
In a copy to another user
Hi Chris and Dee,
I'm sorry to hear about the trouble with deleting sections. I tested this on my end, and I was able to delete a section from a sample Rise 360 course.
For initial troubleshooting, I recommend the steps below:
- Please clear your browser cache and cookies, then reaccess the course.
- Use Incognito mode to rule out possible browser extensions that may be causing the problem.
- Use a different browser; ensure your browser has the latest updates and JavaScript is enabled.
Let me know how it goes, and I'll be more than happy to assist further.
all is ok now thanks - I deleted the cache but I had only done it within the last hour which is why it wasn’t deleting. - I redid it and deleted it from the beginning and it now it has since deleted. Thanks
