Forum Discussion
Cannot Upload MP4
Prior to updating to the newest version of Storyline 360, I was able to upload an MP4 recorded in Snagit. Now when I try, I receive a message saying I need to date Windows Media Player, Apple Quickt...
Hi there, Nicole!
Happy to help you troubleshoot!
I recorded multiple MP4 videos in SnagIt and didn't hit any errors when inserting them into the latest version of Storyline 360.
Is this happening with all MP4 files or a specific one? I've attached one of the test MP4 videos I created in SnagIt below. Could you let me know what happens when you try to insert it on your end?
Looking forward to finding the culprit!