Forum Discussion
Cannot Upload MP4
Prior to updating to the newest version of Storyline 360, I was able to upload an MP4 recorded in Snagit. Now when I try, I receive a message saying I need to date Windows Media Player, Apple Quickt...
Hey there, Nicole!
I appreciate you testing the sample file.
It sounds like the issue is isolated to that edited MP4. Are you comfortable sharing it with our Support Engineers for troubleshooting? Simply use this private upload link. After sharing their findings with you, they'll delete the video from their computers.
Let me know if you have any questions in the meantime!