Forum Discussion

LesBonsClics's avatar
LesBonsClics
Community Member
10 months ago

Can't duplicate modules

Hi!
I can't duplicate some of my modules and I'm getting the error message as an attachment. Is there a reason for this?

  • Hi Pédagogie,

    I'm sorry you've hit this snag with duplicating your Rise courses; thanks for sharing the screenshot! Can you try using a different browser (with the latest updates) or Incognito mode and see if it helps?

    If the problem still happens, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you!

  • Hi Eric,

    Thanks for your reply.
    I tried in Firefox and Chrome in both normal and incognito mode and it's still not working. In the past we had no problem duplicating modules, strange...

    • JoseTansengco's avatar
      JoseTansengco
      Staff

      Hi Pédagogie,

      You can try duplicating a newly created course to check if the issue is isolated to a single course. If you are successful in duplicating other courses in your dashboard, there's a possibility that a specific lesson or corrupted data in the affected course is preventing it from being successfully duplicated. If this is the case, open a case with our support team here so we can take a closer look at what's happening. 

  • Hi Jose, 

    I can actually duplicate a new module and also other old ones. The problem affects 2 specific modules for which I have the error message.
    I'll open a case as indicated, thanks!

  • Hi Pédagogie, 

    Thanks so much for sharing what you are experiencing. Wonderful call opening a support case. I see that you're working with our colleague Cleober. You're in great hands! 

    We'll continue the conversation over in your case. 

    Have a wonderful start to 2024! 🎉