Can't import PowerPoint slides into Storyline 360.

Hi Gilbert,

Often times there is one slide within the PowerPoint presentation that is causing the trouble. 

Try this: import a few slides at a time. If those slides import successfully, continue importing a few at a time until you run into one slide that throws an error. A slide that throws an error may be corrupt, and you might need to recreate that one directly in Storyline.

We can help you locate that corrupt slide if you don't mind sharing the PowerPoint file with us here.

Hi Gilbert!

When you prepare to import PowerPoint slides in Storyline, you'll see all slides are selected and highlighted in blue. You can de-select all slides, then select a few slides by holding down the Control key while clicking.

You mentioned this problem is happening with other presentations, as well, so it sounds like there's something deeper going on here.

Please have a look at the recommendations in this article, and send us a copy of your PowerPoint file here if you're still getting stuck. 

Hi Gilbert!

It sounds like you may have downloaded some Storyline tutorial files. I don't see your screenshots attached here, but my hunch is that you need to right-click the zipped folder and select "Extract All". This will unzip the folder, then you can access the Storyline files inside.

Let me know if that helps!

Hi Gilbert! It sounds like you may have tried to include a screenshot here, but it didn't come through. Could you click here to open the forum discussion, then attach the screenshot using the Add Attachment button? Thanks!

I am also having issues with this.  I have been working with support and am still experiencing the storyline software crashing  (I don't even get an error) when I import any PowerPoint.  I have asked to escalate the issue in a new case (referencing the initial case).  With the short timeline I have to develop multiple elearn trainings, I really need to get this resolved ASAP.  I am experiencing the software crash on multiple machines so it isn't my machine.  Please help!  

Hi,

I am facing the same issue. Previously i was able to import .pptx slides and things were going well until i upgraded my storyline 360. after client's changes i updated my ppt slides and when i tried to import them they do get imported but only previews slide 6 and 7 and not the rest of the slides. tried everything. powerpoint is 2016. i am attaching it please help me get through, i have a deadline to meet

Hi Zahra!

Thanks so much for allowing me to test your file. I opened it with Storyline 360 v. 3.17.16168.0, and I was able to preview all 7 slides without an issue.

Here's a screen recording of my testing. 

Are you also using that version of Storyline 360? To check, click the Help tab, then click About Storyline.

Hi, Gilbert -- I'm still not seeing the screenshots you attached. Could you click here to open the forum discussion, then attach the screenshots using the Add Attachments button in a new reply?

Hi, Stephanie -- I'm so sorry for all the trouble you're having. I see you're working through this will Wilbert, and you are also getting your computer re-imaged this week. Hopefully that will help! Keep us posted on what happens. 

Dear Alyssa,

I don't understand why the attachments are not appearing, but I'll try it again.

Thanks,

Gil

Got 'em that time Gil!

Looks like nothing is happening in your Storyline software though, is that correct?

Are you able to start any file or are you just having difficulty with the files you mentioned?

If you are unable to work in your software, I'd advise a repair.