Can't import PowerPoint slides into Storyline 360.

Hey Jerson,

Sorry that you ran into an issue with this. 

I took a look at the cases that were filed and I do not have a universal solution to share.

Would you be able to share your .ppt file with our team here so that we can take a look?

@Leslie,

I don't think it's the PPT file since I tried importing a PPT file that did work and now all of a sudden it doesn't even though nothing was changed.

I even tried copying the content into a new PPT file and even a blank PPT file and it's not working.

I understand Jerson and we haven't been able to recreate the issue either.

If you'd like to work directly with a support engineer, please reach out here and perhaps you can do a live session with them to get to the bottom of the issue.

I just realized that I have the 'Click to Run' version of PPT and probably the reason that I can't import my PPT into Storyline. Is there a workaround that I can do to avoid having to recreate my entire PPT in Storyline?  I am just hoping to save some development time. Thanks!

Hey Emily,

You'll need Microsoft PowerPoint 2010 or later (32-bit or 64-bit) installed to your local computer to import PowerPoint slides into Storyline. 

Are you able to open and save the PowerPoint on another computer that has a local version of PowerPoint installed?

Hi all,

I hope this piece of information below can provide some respite to what seems a somewhat endemic problem. It took a month after my original post (April 2018) but there's some progress.

After uninstalling/re-installing/talking a lot with Microsoft/swearing a lot, there was some element of fix with these actions from the link supplied https://articulate.com/support/article/Articulate-Storyline-360-How-to-Fix-Unexpected-or-Erratic-Behavior

1) I didn't have a .net framework 4.6

2) I also made sure that ppt was closed when I ran storyline.

The good news was that I managed to get beyond the 'can't import.....' and managed to be able to select some ppt pages. The bad news was that only 5% imported and after an hour or so it gave up.

Hopefully this information may help somebody, just not me yet.

Adam 

Hi,

As I'm still unable to import PowerPoint files to 360, would it be possible to import one for me? I'm worried about sharing the client content on here, Is there somewhere I can upload it securely?  I might need to use this service regularly with the continued problem.

Julian

Also, here is a screenshot from my About PowerPoint to show the version (I have blanked out anything sensitive). Please can you take a look and tell me if this version should be supported?   I'm running Windows 10.

Thanks. 

Hi Julian!

Is PowerPoint locally installed to your computer? If so, then the version you have should be supported.

Send us your PowerPoint file by clicking here, and we'll try importing it. Our Support Engineers can help you nail down why you're hitting this roadblock!

Hi Alyssa,

Yes, I've checked the target and it's installed here: "C:\Program Files\Microsoft Office\root\Office16\POWERPNT.EXE"

I have a colleague who is able to import the PPT file to her 360 (which she has done for me) so I don't think it can be the PPT file. However, I'll follow your suggestion above and upload it for you in case it provides any clues.

Really appreciate your help in investigating the cause of this!

Thanks.

Julian

Absolutely, Julian! And I see that Wilbert has already sent you some steps to try. Be sure to let us know if that's helpful, or if we need to keep digging!

I'm using Articulate 360 (Trial) on my personal PC, and am trying to import PPT files.  This attempt continually fails, whether with PPTs that I've created myself or the venturetech.pptx in the Assets/PowerPoint folder.  I'm using Microsoft Office 2010.  Assistance is welcomed.

Hi there, Gilbert.  I'm sorry you're getting stuck.  PowerPoint 2010 is a supported version for Storyline 360.  Are you getting an error message when you attempt to import your slides, or does it simply crash?

Dear Crystal,

Thank you for following-up on my question. I do get an error message;
not a crash, fortunately, but quite frustrating. I hope you can help.

Thanks again,
Gil

Hi Gilbert,

Often times there is one slide within the PowerPoint presentation that is causing the trouble. 

Try this: import a few slides at a time. If those slides import successfully, continue importing a few at a time until you run into one slide that throws an error. A slide that throws an error may be corrupt, and you might need to recreate that one directly in Storyline.

We can help you locate that corrupt slide if you don't mind sharing the PowerPoint file with us here.

Dear Alyssa,

Thank you for the suggestion. I would like to try importing a few
slides...can you tell me how? When I click "Import", the only option is
to import the entire PPT file. Also, I don't think it can be a case of
corrupt files, as I've tried to import both of the PPT files in the
"Assets" folder (i.e., "Wellness Program" and "venturetech"). However,
I welcome any suggestions.

Thank you,
Gil

Hi Gilbert!

When you prepare to import PowerPoint slides in Storyline, you'll see all slides are selected and highlighted in blue. You can de-select all slides, then select a few slides by holding down the Control key while clicking.

You mentioned this problem is happening with other presentations, as well, so it sounds like there's something deeper going on here.

Please have a look at the recommendations in this article, and send us a copy of your PowerPoint file here if you're still getting stuck. 

Dear Alyssa,

Different subject. The free trial I'm using came with (or I
downloaded...I don't recall) a zip file called "Storyline Files", as
shown below:

The file names/sizes seem to imply that these are Storyline tutorials.
However, when I open one, I get the following:

Am I not accessing the files correctly (i.e., click to open, as I do any
file) or is something amiss with the files?

Thanks,
Gil

Hi Gilbert!

It sounds like you may have downloaded some Storyline tutorial files. I don't see your screenshots attached here, but my hunch is that you need to right-click the zipped folder and select "Extract All". This will unzip the folder, then you can access the Storyline files inside.

Let me know if that helps!

Dear Alyssa,

I did that. The screenshot I sent you is of the un-zipped folder.

Thanks,
Gil

Hi Gilbert! It sounds like you may have tried to include a screenshot here, but it didn't come through. Could you click here to open the forum discussion, then attach the screenshot using the Add Attachment button? Thanks!

Dear Alyssa,

Here's a screen shot of the Storyline files I mentioned.  I hope this helps unravel the mystery. 

Thanks again,

Gil

I am also having issues with this.  I have been working with support and am still experiencing the storyline software crashing  (I don't even get an error) when I import any PowerPoint.  I have asked to escalate the issue in a new case (referencing the initial case).  With the short timeline I have to develop multiple elearn trainings, I really need to get this resolved ASAP.  I am experiencing the software crash on multiple machines so it isn't my machine.  Please help!  

Hi,

I am facing the same issue. Previously i was able to import .pptx slides and things were going well until i upgraded my storyline 360. after client's changes i updated my ppt slides and when i tried to import them they do get imported but only previews slide 6 and 7 and not the rest of the slides. tried everything. powerpoint is 2016. i am attaching it please help me get through, i have a deadline to meet