Forum Discussion

RenaldoLawre359's avatar
RenaldoLawre359
Community Member
5 years ago

Cant not login

I get the message Unable to open a port for authentication responses. Please help. Renaldo
storyline 360
RenGomez's avatar
RenGomez
Staff
5 years ago

Hi Renaldo,

Thanks for reaching out, and I'm sorry you're running into this error! I've opened a case on your behalf to connect you with a support engineer that can lend you a hand on sorting this out!

Be on the lookout for a reply soon!

  • LillianLeung-08's avatar
    LillianLeung-08
    Community Member
    5 years ago

    Hi Ren,

    I am getting the same issue. 

    It goes back and forth from "couldn't open port" to telling me to "sign in to articulate 360 - click to launch your web browser to sign into Articulate 360."

    I am able to log into the browser, but Articulate 360 still doesn't work.

    I do not have the Desktop App.

     

    Thanks!