Forum Discussion
Can't open SL 360; get error msg saying I'm offline
Hello, I just signed up for a free trial. I am able to download and install SL360, but every time I open the desktop app to log in, SL360 says I am offline and not connected to the internet. I'm definitely connected to the internet. I've restarted my computer twice and reinstalled SL360 twice, but continue to get the same offline message. Any suggestions? Ty!
5 Replies
Welcome to E-Learning Heroes, Laura! ⭐️
Great call on opening a support case with our team, and I see my teammate, Amlan, has replied with a suggestion. GIve it a try, and be sure to let Amlan know if you're still stuck and need additional assistance!
Same issue here. I see all of these post with same issue but only responses that a support case has been open, can't find solution. Is this an ongoing issue? I cannot get into the app for the past two days. Please advise.
Hi Kelly,
Thanks for letting us know you're still running into issues accessing Articulate 360! I see where you've worked with my teammate, Rowie, in the past to troubleshoot this.
I've asked him to follow up and connect with you where you left off to get to the root of the issue. He will be reaching out shortly!
Except Network Endpoints link, is there any other way to resolve the Offline issue?
Hi Eknath,
Sorry to hear you’re running into this!
If you have already ran through following the article about the network endpoints and contacting your IT. Then feel free to reach out to our support engineers here. They’re available 24/7 to assist!
