Forum Discussion
Can't save project - XML error
I am trying to save my project for the first time and I got an error.
"The Project file could not be saved.
There was an error generating the XML document"
What's wrong with my file, why cant I save it?
Thanks!
5 Replies
Hello Jackson!
We have seen this issue before, and are currently working on a fix. You can share any information regarding your file and the error with our support team directly.
I realize this is a very old post, but I just received the same message. Has a solution been devised?
Thanks for reaching out, Glenda!
Sorry to hear you've run into this message. It's best to work directly with one of our support engineers, so I've opened a support case on your behalf. Stay tuned for an email coming your way shortly with the next step!
Oh dear. I just got the same error.
Hi Doris, and thanks for reaching out!
I'm sorry to hear that you're experiencing this issue. I'm happy to help troubleshoot, and have a few clarifying questions to start.
- Are you receiving this error message when trying to save your project for the first time, or does this happen after making edits and attempting to save again?
- Have you tried importing your slides into a new Storyline project? This step has solved the issue in similar cases.
If you're still seeing this error message, I'd like to test your file to investigate what's going on. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete.
