Forum Discussion

5 Replies

  • Hi SandraWong-90fe,

    Thanks for reaching out! I understand how unexpected it would be to hear Mandarin pronunciation when using a Cantonese AI Text-to-Speech voice.

    To help us better understand what’s happening, could you share a few more details?

    • Which specific Cantonese voice are you using?
    • Are you entering Traditional Chinese or Simplified Chinese text?
    • Does this happen consistently with all Cantonese voices or only certain ones?
    • If possible, could you share a short screen recording showing the behavior?

     

    That additional context will help us investigate further.

  • Dear Eric,

    Thank you for your reply. The AI text-to-speech voices below all sound like non-native Cantonese speakers (consistently with all AI Cantonese voices but correct on the basic text to speech function)

    • Aki
    • Chole Chan
    • Lucky
    • Nina
    • Tung Wong

    All text is in Traditional Chinese and Cantonese speaking style (e.g. 網絡安全,係指透過唔同嘅技術、流程同管理措施,去保護系統、網絡、設備同數據). Thank you!

     

    • EricSantos's avatar
      EricSantos
      Staff

      Hi SandraWong-90fe,

      Thank you for sharing those additional details and the sample text.

      Since you're seeing this behavior across multiple AI Cantonese voices, and you've confirmed that the standard text-to-speech feature produces the expected Cantonese pronunciation, I'd like to have our support team take a closer look.

      I've opened a support case on your behalf so our engineers can investigate whether this is an expected limitation of the current AI voices or something that requires further review. You should receive an email from our team shortly with your case details.

      We'll continue the conversation there and keep you updated on what we find.

  • Hi Eric,

    The standard text-to-speech voice (Cantonese – Hiujin) is correct. Thank you for your prompt follow-up and for raising this case. Looking forward to hearing good news from you

    • Aukalen's avatar
      Aukalen
      Community Member

      Hi Sandra, 

      I'd like to get in contact with you in regards to Chinese TTS voices. I have tried to send you a private message but I couldn't. Would you mind sending me a DM? 

      Thanks!