Forum Discussion

LeeMillard-d77f's avatar
LeeMillard-d77f
Community Member
2 years ago

Captions & Captions Button Disappear When Resuming on Video SLide

Hi! We are having the same problem as this thread from 3 years ago, where the captions and captions button disappear on a video slide that has show captions by default set to true as well as the project set to always resume. I wanted to follow up to see if there was a solution for this or if it is still an unsolved bug.

Thanks!

https://community.articulate.com/discussions/articulate-storyline/closed-captions-missing

storyline 360
  • Jürgen_Schoene_'s avatar
    Jürgen_Schoene_
    Community Member
    2 years ago

    just testet - the bug is not fixed

    it happens if

    • you use setting "Always resume"

    AND

    • storyline don't shows the "play" button on resume (if the test for autoplay has the result "play button not needed")

    test in Firefox*

    next test in Firefox

    * it's much easier to test this bug in Firefox - it should be the same in Chrome

    • Jürgen_Schoene_'s avatar
      Jürgen_Schoene_
      Community Member
      2 years ago

      I have send this error report to articulate support - maybe the bug will be fixed now

  • EricSantos's avatar
    EricSantos
    Staff
    2 years ago

    Thanks for reporting this, Lee and Jürgen! I see that my colleague Robert has already added it to the existing bug report for missing closed captions upon resume. Here's a peek into our process:

    Please let me know if you have any questions!

Related Content