Forum Discussion

LindseyBall-0fc's avatar
LindseyBall-0fc
Community Member
5 years ago

Captions not appearing on first pass

Hi all, I have a course that we've translated into a different language, but have left the audio in English. I have translated closed captions, and have added a trigger to set Player.DisplayCaptio...
storyline 360
PaulDay-2a55d3b's avatar
PaulDay-2a55d3b
Community Member
3 years ago

Any updates on this issue recently? Happening to me using Storyline current as of early-mid May version.  Video not a layer, display captions triggered to slide start, sometimes for some peoplke some language version show it correctly some don't. not consistent across Testers, language versions. any help appreciated!

JoseTansengco's avatar
JoseTansengco
Staff
3 years ago

Hi Paul,

Sorry to hear that you ran into this behavior. The bug associated with this ELH post has already been marked as fixed, and I can see that users who encountered this behavior recently only ha LMS specific issues. 

Would you mind testing how your course behaves in a different LMS like SCORM Cloud to see if this is also the case for you? 

If you are able to replicate the behavior in SCORM Cloud, open a case with our support team here so we can provide additional assistance.