Forum Discussion

CharlesNorris-b's avatar
CharlesNorris-b
Community Member
2 months ago

CC Not appearing

I created my presentation.  I am adding the CCs as directed HERE. Before I continue adding the CC info to all 30 slides, I want to make sure it's actually working.  And it didn't.  I created the vi...
advice
storyline 360
CharlesNorris-b's avatar
CharlesNorris-b
Community Member
2 months ago

Here is where I'm at.  Now it isn't able to publish my presentation/story.  It gets to the end and I get an error.
When I attempt to publish the story, it shows I have accessibility issues.  for now, I'm going to solve those as I can HOPING that they solve the greater issue.

 

EricSantos's avatar
EricSantos
Staff
2 months ago

Hello CharlesNorris-b,

Sorry to hear you’re experiencing trouble.

The pop-up you’re seeing is a reminder to address accessibility issues before publishing. You can click Review to open the accessibility checker floating pane.

It looks like there may be additional issues beyond accessibility that are preventing the course from being published. We’d be happy to help identify them. As RonPrice and AprilDurrence-1 mentioned, the best way to do that would be to review your Storyline file (*.story).

If you’re open to it, feel free to share the project here or privately through a support case. We’ll delete the file once we’re done testing.

  • CharlesNorris-b's avatar
    CharlesNorris-b
    Community Member
    2 months ago

    I ended up having to save the file using a different name and delete every previous version, and then rename the "new file".  I fixed many of the accessibility "issues"

    I added CC to the scenes using the CC Editor, but when I Publish it to Video, the CCs don't show up and I don't see the CC button to turn them on/off in the player.  When I preview the presentation, I see the CCs for each scene AND the CC button to turn them on/off.