Forum Discussion
Changing Data Centre from US to EU
Dear Community/Support Team,
I need adivce. My subscription is expiring in a few weeks, and I would like to renew it. However, I need to change my data center from the US to the EU (we are based in the EU, yet for some reason, our account is allocated to the US data center) as I’m experiencing issues sharing files with external partners.
Could you please clarify the process for making this change? I was informed that one option is to let the account expire and start a new one, but I’m concerned about what will happen to my Rise files and other content.
I’d really appreciate your guidance on the best way to proceed.
Thank you in advance for your help.
25 Replies
Our company has been a long-term Articulate customer and I want to add my voice to the existing feedback on this topic, because I don't feel it's being taken seriously enough.
The inability to transfer courses between servers is a real and ongoing problem for many of us. Two things in particular stand out:
First, when EU servers were introduced, long-term customers were never given a proper migration path. Moving from the US server to the EU server meant losing all previously created content. That is NOT a minor inconvenience for people who have invested years into building on this platform.
Second, we now can't even collaborate with clients who signed up on a different server. This completely breaks cross-border workflows and makes it very difficult to serve international clients, which should be a core use case for a platform positioning itself as global.
This limitation was never clearly communicated. We found out through experience, not through any proactive transparency from Articulate.
I'm raising this again because I want to make sure the volume of frustration around this is visible. This isn't just one user's edge case. It's a structural problem that affects anyone working internationally, and at this price point, customers deserve better than vague explanations and foreshadowing of "possible" solutions in the future.
A clear answer on whether cross-server transfer is being developed, and if so when, would go a long way. And if it's not on the roadmap, please just say so. We can handle honesty. What's harder to accept is being left to guess.
I genuinely can't believe this isn't a top priority for Articulate.
Imagine Microsoft Office users in Europe couldn't share Word documents with users in the US - it would be considered completely unacceptable. Yet, that's exactly what's happening here with Rise courses. How can Articulate even THINK that this is acceptable?????
As others have already said: this isn't just an inconvenience! It directly affects how freelancers and teams collaborate across clients, regions, and projects.
Your customers are paying premium license fees. THEY DESERVE BETTER!!! So Articulate, ADDRESS THIS, instead of developing fancy features that nobody is asking for!
