Several time line cue points trigger character state change, i.e. point up, down, etc. Looks good in preview but when published there is a momentary white, empty flash between states. Same thing when viewed from local drive or from LMS. Found some old threads here but did not help (off slide object triggers or fade). Suggestions? File attached.

That is fantastic news! Will this fix work on existing affected files or will it only work for new courses?

Hi Roe - Looks like you were able to load your file here and I've taken a look and responded.

Hi there.Sadly I have a very similar issue with the character "Juliet":she doubles in size between different states for ca. 0.3s Again not visible in the preview but once the project is published, it happens when starting with "story.html" or "story_html5.html". I could really do with an answer and was not the happiest to find this post removed.So please come back to me with a possible solution. Thanks in advance

Hi Goetz, Sorry to hear that you've run into an issue with your character. This sounds a bit different than what we were seeing reported before. Do you have a .story file we could take a look at? If you cannot share it here in the forums, you are welcome to share here privately. You mention your post was removed? I'm assuming it may have been caught in our spam filtering, but you're good to go now :)

Character state change flashes | Articulate

RenGomez
Staff
5 years ago
Hi Bridget,

Thanks for reaching out! It seems your issue may be different from the ones in this discussion as you mentioned you're not using state changes with the characters.

Feel free to connect with a support engineer and share your file so that we can help troubleshoot.

Share your file with us!
LaurenDuvall
Staff
4 years ago
Hi all!

I am happy to report that we are not seeing this behavior in Storyline 360 (Build 3.49.24347.0):

Illustrated Character flicker/flashes when changing expression

If you're still running into this snag, make sure you're using the latest version of Storyline 360.

Don't hesitate to reach out to us in this discussion or in a support case if you have additional questions!
GlendaDeHoff-0c
Community Member
2 years ago
I am seeing the character flashing on my project as well. It is a new project created with the latest version of Storyline 360. There are 8 states with different poses and facial expressions in each one. I only note the flashing between positions 2 and 3 and between 4 and 5.

Would someone be willing to take a look?

I have tried:

Cropping the character to minimize rendering issues with wildly divergent poses.

Centering the chin area to reduce the jumping up and down.

Saving and restarting Storyline.

I am at a loss as to how to fix the flashing.

TIA!
flashing-character.story22.6 MB
- JoseTansengco
  Staff
  2 years ago
  Hi Glenda,
  
  I'm sorry to hear that you ran into this issue.
  
  I made this recording to show what I see when I test your slide on my end. Clicking on the image does result in the character changing poses, but I did not observe any flashing between poses. This is true regardless if I preview or publish the slide.
  
  As a troubleshooting step, try doing a repair of your Storyline 360 installation to see if this fixes the issue. Following the instructions will also get you to the latest version of Storyline 360 which has the most recent bug fixes and updates.
  
  Let me know if this works for you!
KirbyWillis
Community Member
11 months ago
Was this ever fixed for non-Storyline characters/external assets? I've seen several threads on this issue-- dating back like 7 years now! It seems like Articulate was fixing a bug between flashing states for SL Characters, but I'm having the same issue with flashing between states for .gifs and/or .pngs I'm importing into Storyline.
- LaurenDuvall
  Staff
  11 months ago
  Hello Kirby!
  
  Thanks for reaching out! We did fix a bug related to animated gifs flickering between states about a year ago. Are you still seeing this issue in your projects?
  
  If so, is this happening with every project or just a specific project? If it is a specific project, would you mind sharing it with us? You can share it with us in this discussion or privately in a support case?
KirbyWillis
Community Member
11 months ago
Lauren -- it seems to do it very randomly. Some files are fine, some flash. Sometimes if I delete all the states out and reimport the gifs, it will work for fine until I do something else on the page (say change a different, static graphic) and then it will break again.

I'll upload my file to the support case link you sent above.
- StevenBenassi
  Staff
  11 months ago
  Hi Kirby!
  
  Thanks for following up!
  
  Smart move sharing your file through a support case! I see that my colleague Lianne is handling your case, and reviewing your .story file.
  
  We can continue troubleshooting through your case to keep all information in one spot.