Forum Discussion
Chrome v83
It seems the latest version of Chrome (v83) may not be working with RISE SCORMs. When you close the browser, the session does not close properly, and progress, time, grades, or anything else is lost...
What is the current status and solution for this issue? We're having daily reports of the same issue with accurate completion status when launched in Success Factors. We started with TinCan, and when issues started coming in we published via SCORM and same issues persist. At this point we're considering setting a new standard to eliminate Rise from our choices of development software and are beginning to convert Rise courses to Storyline. As an ISD group, we have no control over which browser a learner uses to launch the course. What further work has Articulate done to prevent this issue in it's Rise product line?
Hi Sharon, I am sorry to hear that you are experiencing issues with your learner's progress. Have you reached out to your Success Factor's support team? The issue occurred when Google Chrome underwent some changes, and this caused problems with communicating with some LMS'. Does the issue also happen in other browsers?
