Forum Discussion

SteveJones's avatar
SteveJones
Community Member
2 years ago

Clickable objects not working properly on iPad

Have a course that uses click and reveals - click an object to display a layer.

Discovered today that these objects are not working, or working inconsistently when viewed on an iPad.

Any ideas on how to fix this?

Thanks, Steve. 

storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hi Steve, 

    Sorry to hear that you ran into this issue. 

    I'd like to ask a few questions to help clarify your experience: 

    1. Do you have your course published to LMS? If yes, are you able to replicate the behavior when you publish to Review 360? 
    2. If the course is hosted on an LMS, have you tried testing in a different LMS to see if the issue is LMS specific? 
    3. Does the iPad have all of the latest available updates installed?
    4. Does the issue happen when you test the course on Android devices? 

    Additionally, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      2 years ago

      Hi Steve, 

      Thanks for the additional information. I went ahead and opened a support case on your behalf so our support team can take a look at your course. They'll also have access to iOS devices so they'll be able to test your course using accurate devices. You're in good hands, and someone from our team will be in touch shortly!

Related Content