Forum Discussion
Closed Caption Icon does not appear
Hi Heros!
When I play my storyline 3 file, the closed captioning icon does not appear. I have the Captions Control checked in Player Properties. I also inserted a video and .sbv file with the sam...
Thanks for reaching out, and welcome to E-Learning Heroes, Katlin! ⭐️
I'm sorry to hear that the Closed Caption button is causing you issues. We'd love to help!
First step: I'd recommend testing your course in a different LMS environment: How to Troubleshoot Your LMS with SCORM Cloud.
- If your course behaves as expected, the next step would be to follow up with your LMS admin for a recommendation.
- If the Closed Caption button is still misbehaving, connect with our support engineers to share your file, so they can help determine a cause.
