Forum Discussion

DanielBeatty's avatar
DanielBeatty
Community Member
9 years ago

Closed Captioning in RISE for videos

Hi there Heroes, 

In RISE, I want to embed a video. Simple enough. Select the embed option and paste in the video embed code. Done! 

The issue arises with closed captioning (CC) for certain video players. For Vimeo, it seems if the video has CC as an option, it shows up with the embed code. No problem here.

For YouTube, even when you own the YT video and have your CC settings to "always on" by default, copying a YT embed code into the embed option in RISE does not result in a YT player embedded with CC options. 

There are a lot of articles on the web that suggest to have CC enabled by default on a YT embedded video, you add the HTML code cc_load_policy=1 in the appropriate location within the embed code and it will work. It does not in RISE. 

Is this feature not available for RISE?

We want to be able to show CC in our videos, and since the other option of adding videos to RISE (from computer as a file) doesn't include a CC option, is there anything else we can try? Thanks. 

rise 360

19 Replies

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  • TamiGrimes's avatar
    TamiGrimes
    Community Member
    3 years ago

    Hello! I've added cc to my video, and it works until it's viewed in the LMS. Any recommendations?

     

    • Chris-Santos's avatar
      Chris-Santos
      Staff
      3 years ago

      Hi Tami,

      Thanks for reaching out to our support team to try and get your closed captions issue resolved.  I am glad you were able to find a workaround of using Storyline to export the video with CC.

      If you ever want to continue investigating this, feel free to reopen your case with us, and we will be happy to help.

  • DebClemons's avatar
    DebClemons
    Community Member
    2 years ago

    Hello! I was able to successfully load a video and a vtt file for closed captioning. However, I would like to know if I can make adjustments to the location and width of the closed captioning box. It is sometimes overlaying on top of the slide presentation. Appreciate your comments.

    • GrenForonda's avatar
      GrenForonda
      Staff
      2 years ago

      Hi Deb!

      Currently, there isn't a way to make adjustments to the location and width of the closed captioning box in videos in Rise 360. 

      We'll share this with the team, and keep you posted on any updates on this request.

      • DebClemons's avatar
        DebClemons
        Community Member
        2 years ago

        Thank you for getting back to me. It would be a great addition to the tool and helpful to elevate accessibility options.

        Best Regards,
        Debbie Clemons

        Debbie Clemons (she/her) | Sr. Instructional Designer | US Learning & Development | US Region
        People, Culture & Brand | Remote Worker | deborah.clemons@cibc.com

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