Forum Discussion

MarkBell-dd4623's avatar
MarkBell-dd4623
Community Member
8 years ago

Closed Captions in Full Screen not working

I have published a story file to 360 Review that contains video set to view in a new browser window. This video contains some closed captions. The captions do not appear when viewing the file in a...
storyline 360
KerrinSmith's avatar
KerrinSmith
Community Member
8 years ago

I'm having the same problem. I recorded my screen in Storyline 360 and added captions using the built-in editor. The captions are displayed if the video is viewed in slide, but not if I have the video open in a new browser window. I have to use the browser option, so the text on the screen is visible, and I need to provide closed captions. Is there any update on the status of this problem?

Thanks!

Kerrin

Crystal-Horn's avatar
Crystal-Horn
Staff
8 years ago

Hi there, Kerrin and everyone.  I know it took a while to get you an update on how the video with captions should work if opened in a new browser window. 

When videos are opened in the slide, they are taking advantage of the player and the HTML "wrapper" which allows Storyline to overlay the video with captions.  Opening video in a new browser tab only shows the media source and doesn't include player elements, such as closed captioning.

To show Storyline closed captioning, you'll want to open video files in the slide.