Forum Discussion
Closed Captions in Full Screen not working
I have published a story file to 360 Review that contains video set to view in a new browser window. This video contains some closed captions.
The captions do not appear when viewing the file in a new window in 360 Review. However, they do appear if viewing it in slide.
Is it possible to view closed captions on a video when it is playing in a new browser window?
27 Replies
I agree. This would be a very helpful feature. Or, at least disable the ability to add captions when set to open in a new window, or disable the ability to set to open in a new window if there are captions so people don't waste time troubleshooting.
Agree.. this has been a waste of time troubleshooting now that I know captions are not supported outside the player. Government departments now require closed captioning in all eLearning due to disability services legislation. I hope this can be remedied soon or it does make SL 360 much less appealing.
Like others, I wish I had known about this before I starting creating all the captions. 2 years after the original post and still the functionality has not been added. This is a real disservice to individuals that need support, but don't have ADA provided readers. Can you please revisit this topic?
Hi Cassandra,
I'm sorry you're having issues with closed captions in new browser windows. This is a bug that has been reported and is being tracked by our team. I have added your voice to the report. When there's an update regarding this issue, this conversation will be updated.
Thanks for reaching out!
