Forum Discussion

KristinZima's avatar
KristinZima
Community Member
2 years ago

Closed Captions in Storyline block of Rise Course

I built a course in Storyline and ensure all text-to-speech included captions. When I place the storyline file in the rise course, I do not see the captions. How can I add captions to the storyline ...
accessibility
rise 360
MeredithMurgia's avatar
MeredithMurgia
Community Member
2 years ago

I am also having this issue. In the Player in Storyline, it shows my closed captions are turned on but then when I upload it to Rise 360 and view it in Rise, the closed caption button disappears. Still troubleshooting. 

EricSantos's avatar
EricSantos
Staff
2 years ago

Hello Meredith,

Sorry about the trouble with the closed caption button. Can you confirm if the Storyline block is not visible when you first load the Rise lesson? This means the block is below other Rise blocks when the lesson first loads.

I'm asking because we have a reported bug related to the closed caption button with the above reproduction steps. If it's a different scenario for you, would you mind sharing a screen recording of what you see so we can better understand what's happening?

I am looking forward to your response!