Forum Discussion
Closed captions not appearing
Not sure what happened with the last update, but now closed captions are not appearing on my video. The project is a single slide, video dropped in and the srt file uploaded. when i look at the...
this is what support sent me,
https://community.articulate.com/series/articulate-360/articles/articulate-360-user-guide-how-to-install-launch-desktop-authoring-apps#install-previous-versiondid the rollback and it works fine now.
I am having the issue in my Web Exports as well!
Hi Everyone,
We've released Update 91 this morning which includes a fix for when only the first line of closed captions is displayed. To take advantage of this fix, you can update your Articulate 360 desktop app.
Please let me know if you have any questions or need additional assistance!
This Update did NOT work. Now the CC button randomly shows on some slide and not on others, even though it's selected in the Player Controls.
Hi Larry,
The issue you're experiencing sounds different from the issue caused by the bug. Please share a copy of your project file here or privately by opening a support case so we can check why your closed caption buttons aren't displaying correctly. We'll delete it when we're done testing!
