Forum Discussion
Closed captions not showing in RISE
Hi, I've added the .vtt file to a video in RISE but the closed captions aren't showing when I select to turn them on. I've tried switching on in edit and preview mode, both neither work. Any ideas?
Hi there - I am experiencing this same issue. I followed many of the other threads and followed the protocol and yet it still isn't working for me. I see it is not working for a lot of people.. hoping for some assistance.
Hi TanyaGarneau,
Thanks so much for reaching out! I see that you've opened a support case over the weekend and you're working with our colleague Phil. You're in great hands!
We'll continue the conversation over in your case.
Have a great start to your week!
