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Digital1Digital's avatar
Digital1Digital
Community Member
2 years ago

Closed captions not showing in RISE

Hi, I've added the .vtt file to a video in RISE but the closed captions aren't showing when I select to turn them on. I've tried switching on in edit and preview mode, both neither work. Any ideas?
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Articulate 360
rise 360
papsantos's avatar
papsantos
Community Member
2 months ago

Hello everyone!🙂
I'm experiencing the same issue. I've added the VTT file, but the subtitles are not showing up. I'm currently testing it only in edit mode on Articulate Rise. Any ideas?

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 months ago

    Hi papsantos​!

    Sorry to hear you're also having trouble with Closed Captions in Rise 360!

    In Rise, the captions do not display automatically and must be enabled by the user. Can you confirm that you've clicked the 'CC' button on the media player? As well as selected the chosen language from the menu that appears?

    Also, all .VTT files must have WEBVTT listed as a header within the file.

    Opening your .VTT file with a simple text editor will allow you to check and confirm.

    However, if you're still having trouble after those steps it would be helpful to see a copy of the .VTT file you're working with. Do you mind sharing that here in the discussion or privately through a support case?

    Looking forward to hearing from you!