Forum Discussion
Closed captions not showing in RISE
Hi, I've added the .vtt file to a video in RISE but the closed captions aren't showing when I select to turn them on. I've tried switching on in edit and preview mode, both neither work. Any ideas?
Hi, StevenBenassi,
I checked the VTT file and it does contain "WEBVTT" in the header. I also tried enabling the subtitles through the CC menu, but it doesn't activate, it always stays off.
I sent you the VTT file in a private message. I saved it as a .txt file, though =).
Thank you!
Hello papsantos,
Sorry to hear about the trouble activating the subtitles.
I appreciate you sharing the caption file in a support case. I see that you’re already working with my colleague Christian, and you’re in good hands.
We’ll continue the conversation in your support case, but I’m happy to assist further as needed.
