Forum Discussion
Color picker (eyedropper) doesn't work
Trying to pick a shape's border color to match other on-screen elements. The eyedropper only works in the dialog box. Once outside, the chosen color is black no matter what the eyedropper is over.
SL version 12.14647.0
105 Replies
Also curious when this issue can be resolved. Had this issue for ages, I resorted to copying the colourcode and bypassing the eyedropper altogether.
Reading this thread, I disconnected my monitor and that solved the issue. Also: I just connected it again, and now it's working just fine?!?
Hello! I am experiencing this same issue and I am using multiple monitors: the eye dropper seems to misread where my mouse is placed.
I also occasionally notice a similar error when resizing text boxes- when clicking on the text box to adjust, the box dimensions appear further to the right of where the mouse is placed.
Hello Laura!
Thanks for letting us know that you are running into a similar issue with your multiple monitors.
Have you checked the DPI settings of your monitors? Please be sure the display settings are the same for your monitors.
If you could share your .story file in a support case our support engineers can investigate the text box resizing further.
Hope this helps!
Ok, first I need to be nit-picky about something in this thread. It's PPI not DPI when talking about monitor resolution. DPI refers to DOTS per inch in printing. PPI is PIXELS per inch referring to the pixels on a screen.
Second, when is SL going to FIX this problem? All (4) of my monitors are set to 1920 x 1080 and I still can't get the eyedropper to work right. I have NO idea where it's picking up color but it AIN'T where I need it.
Why is Articulate so monumentally slow to fix things with their software?Yes, color picker is not working for me either. Works in older version
Hi Richard,
Sorry to hear that you ran into this snag. As per checking, the color picker function works without any issues on my local Storyline 360 Build 3.70.29211.0 installation.
Would you mind providing me with the following information so we can help you with your concern?
- Which version of Storyline 360 are you using right now?
- What was the last version of Storyline 360 where the color functionality worked for you?
- Have you tried repairing your latest Storyline 360 installation to see if this helps?
- How many monitors are you working with? Are you able to replicate the behavior when working on a single screen?
Looking forward to hearing from you!
Hi Joe,
I re-installed the latest version today and it works now, so not sure what was going on last week.
For reference I’m using 3 monitors.
Thanks,
Richard
My coworkers and I are having the same issue where the color picker works on the laptop, but not on the extended monitors (I have 2 full size monitors in addition to my laptop). This is a newer issue so it had been working for us. It's not realistic to design on a laptop or to be moving the program back and forth.
Interesting you write this today, I just upgraded to the most recent version, and yesterday the colour picker would not work for me. I have my laptop closed and work on two monitors, and no matter what I hovered over it was white.
I just installed the upgrade yesterday and am also having the same issue. Color picker stays black no matter what I hover over.
Hi Karen, Teresa, and Stacey,
I'm sorry to hear you're also hitting this snag! As initial troubleshooting, may I please confirm if you have this setup:
- Aside from having multiple monitors, do they use different DPI settings?
Yes, all 3 of my monitors have the same DPI settings.
If I change my monitor display settings to make one of my large monitors the main display, the color picker works on that monitor, but all of the other things I need access to (email, teams, other apps) are sitting under Storyline interfering with my workflow.
