Trying to pick a shape's border color to match other on-screen elements. The eyedropper only works in the dialog box. Once outside, the chosen color is black no matter what the eyedropper is over.
I have associates experiencing the same issue. It used to work fine but she recently had a new laptop and install, and she has notice that when selecting either of the suggestions for eyedropper and she is having issues with both options. She has not had an issue prior. Can you advise what we should be checking? Another note; is if she uses the eyedropper in Microsoft word, ppt. it works as it should.
I'm not an expert but I found when I'm using my laptop and another full sized screen the eyedropper won't work. If you close the laptop and work from the main screen then everything is good. Hopefully a more experienced user/expert will respond soon.
That works, but a colleague is using an elite book which locks when it's closed. She has to drag storyline over to the the tiny screen to get an accurate eyedropper pick up.
Just reporting that I am having the same issue with the eye dropper... I'm running windows 10, Dell Latitude E5470, and external monitor. My Storyline version is 3.54.25674.0
I'll try closing my laptop screen and see if that help.
Update:
Closed my laptop to work on my external monitor and that didn't work. and then tried unplugging my external monitor and that did work.
The only problem with this solution is my laptop monitor is pretty small and had to develop on. But for now I guess it's better then nothing,
I've encountered this issue using Storyline on a Windows PC.
I've managed to find a solution to get round the eyedropper not picking up colours within the slides. Use the snipping tool to take a cut of the colour you need, copy the snip and paste it into the slide. Move the pasted colour snip outside the slide and then use the eye dropper as normal. It will pick up on the colour you need.
HI there, Instead of creating a new case just wanted to mention that the eyedropper is not working today (I just updated this morning to the latest version of storyline 360). When I hover over my purple with the eye dropper it shows up grey or black. Anyone else having issues after latest update?
Hi John, I can confirm that I have multiple monitors. I think I looked at the right area for the DPI settings and they look the same except a slight refresh difference the laptop was 60 and the extra monitor was 59.
One workaround if you use SnagIT: Snip the color you're wanting to replicate. Open the snip in SnagIT and open the Fill tool - it has an eyedropper... Use the eyedropper and select the desired color, and then note the hex value. In SL, select the Drawing/Object you want to recolor, then select "More Fill Colors." Doublecheck that you're in the correct mode (RGB, hex, etc.) and then type in the #----- color code from SnagIT.
Yeah, it's cumbersome, but it works. And it's easier than disconnecting all the monitors.
Hello! I am experiencing this same issue and I am using multiple monitors: the eye dropper seems to misread where my mouse is placed.
I also occasionally notice a similar error when resizing text boxes- when clicking on the text box to adjust, the box dimensions appear further to the right of where the mouse is placed.
Ok, first I need to be nit-picky about something in this thread. It's PPI not DPI when talking about monitor resolution. DPI refers to DOTS per inch in printing. PPI is PIXELS per inch referring to the pixels on a screen.
Second, when is SL going to FIX this problem? All (4) of my monitors are set to 1920 x 1080 and I still can't get the eyedropper to work right. I have NO idea where it's picking up color but it AIN'T where I need it.
Why is Articulate so monumentally slow to fix things with their software?
Sorry to hear that you ran into this snag. As per checking, the color picker function works without any issues on my local Storyline 360 Build 3.70.29211.0 installation.
Would you mind providing me with the following information so we can help you with your concern?
My coworkers and I are having the same issue where the color picker works on the laptop, but not on the extended monitors (I have 2 full size monitors in addition to my laptop). This is a newer issue so it had been working for us. It's not realistic to design on a laptop or to be moving the program back and forth.
Interesting you write this today, I just upgraded to the most recent version, and yesterday the colour picker would not work for me. I have my laptop closed and work on two monitors, and no matter what I hovered over it was white.
Yes, all 3 of my monitors have the same DPI settings.
If I change my monitor display settings to make one of my large monitors the main display, the color picker works on that monitor, but all of the other things I need access to (email, teams, other apps) are sitting under Storyline interfering with my workflow.
I am using two monitors. Both have the same dpi. Attached are two screen shots. I've circled where the eye dropper should be. For some reason I couldn't get the eye dropper in my screen shot. You'll notice, the behavior is inconsistent. In one case, it selects white. And in the other case it selects black. The color I'm trying select is turquoise (Hex #21B2AF).
105 Replies
I have associates experiencing the same issue. It used to work fine but she recently had a new laptop and install, and she has notice that when selecting either of the suggestions for eyedropper and she is having issues with both options. She has not had an issue prior. Can you advise what we should be checking? Another note; is if she uses the eyedropper in Microsoft word, ppt. it works as it should.
I'm not an expert but I found when I'm using my laptop and another full sized screen the eyedropper won't work. If you close the laptop and work from the main screen then everything is good. Hopefully a more experienced user/expert will respond soon.
That works, but a colleague is using an elite book which locks when it's closed. She has to drag storyline over to the the tiny screen to get an accurate eyedropper pick up.
Just reporting that I am having the same issue with the eye dropper... I'm running windows 10, Dell Latitude E5470, and external monitor. My Storyline version is 3.54.25674.0
I'll try closing my laptop screen and see if that help.
Update:
Closed my laptop to work on my external monitor and that didn't work. and then tried unplugging my external monitor and that did work.
The only problem with this solution is my laptop monitor is pretty small and had to develop on. But for now I guess it's better then nothing,
I've encountered this issue using Storyline on a Windows PC.
I've managed to find a solution to get round the eyedropper not picking up colours within the slides. Use the snipping tool to take a cut of the colour you need, copy the snip and paste it into the slide. Move the pasted colour snip outside the slide and then use the eye dropper as normal. It will pick up on the colour you need.
HI there, Instead of creating a new case just wanted to mention that the eyedropper is not working today (I just updated this morning to the latest version of storyline 360). When I hover over my purple with the eye dropper it shows up grey or black. Anyone else having issues after latest update?
Hi Teresa,
Can you confirm if you have the following setup?
I can confirm that on the latest version of Storyline 360, if I keep similar DPI settings on my monitors then the color picker will work for me.
Hi John, I can confirm that I have multiple monitors. I think I looked at the right area for the DPI settings and they look the same except a slight refresh difference the laptop was 60 and the extra monitor was 59.
Hello Teresa!
If you change the DPI settings to the same, does that solve the issue with the eyedropper?
HI Lauren, I haven't used the eyedropper in the last few days so I will take a look, but no it did not fix the issue for me from last week.
One workaround if you use SnagIT: Snip the color you're wanting to replicate. Open the snip in SnagIT and open the Fill tool - it has an eyedropper... Use the eyedropper and select the desired color, and then note the hex value. In SL, select the Drawing/Object you want to recolor, then select "More Fill Colors." Doublecheck that you're in the correct mode (RGB, hex, etc.) and then type in the #----- color code from SnagIT.
Yeah, it's cumbersome, but it works. And it's easier than disconnecting all the monitors.
Thanks Joe, I agree about not disconnecting monitors. Let's just hope it is a bug that articulate can just fix soon. :)
Also curious when this issue can be resolved. Had this issue for ages, I resorted to copying the colourcode and bypassing the eyedropper altogether.
Reading this thread, I disconnected my monitor and that solved the issue. Also: I just connected it again, and now it's working just fine?!?
Hello! I am experiencing this same issue and I am using multiple monitors: the eye dropper seems to misread where my mouse is placed.
I also occasionally notice a similar error when resizing text boxes- when clicking on the text box to adjust, the box dimensions appear further to the right of where the mouse is placed.
Hello Laura!
Thanks for letting us know that you are running into a similar issue with your multiple monitors.
Have you checked the DPI settings of your monitors? Please be sure the display settings are the same for your monitors.
If you could share your .story file in a support case our support engineers can investigate the text box resizing further.
Hope this helps!
Ok, first I need to be nit-picky about something in this thread. It's PPI not DPI when talking about monitor resolution. DPI refers to DOTS per inch in printing. PPI is PIXELS per inch referring to the pixels on a screen.
Second, when is SL going to FIX this problem? All (4) of my monitors are set to 1920 x 1080 and I still can't get the eyedropper to work right. I have NO idea where it's picking up color but it AIN'T where I need it.
Why is Articulate so monumentally slow to fix things with their software?
Yes, color picker is not working for me either. Works in older version
Hi Richard,
Sorry to hear that you ran into this snag. As per checking, the color picker function works without any issues on my local Storyline 360 Build 3.70.29211.0 installation.
Would you mind providing me with the following information so we can help you with your concern?
Looking forward to hearing from you!
Hi Joe,
I re-installed the latest version today and it works now, so not sure what was going on last week.
For reference I’m using 3 monitors.
Thanks,
Richard
My coworkers and I are having the same issue where the color picker works on the laptop, but not on the extended monitors (I have 2 full size monitors in addition to my laptop). This is a newer issue so it had been working for us. It's not realistic to design on a laptop or to be moving the program back and forth.
Interesting you write this today, I just upgraded to the most recent version, and yesterday the colour picker would not work for me. I have my laptop closed and work on two monitors, and no matter what I hovered over it was white.
I just installed the upgrade yesterday and am also having the same issue. Color picker stays black no matter what I hover over.
Hi Karen, Teresa, and Stacey,
I'm sorry to hear you're also hitting this snag! As initial troubleshooting, may I please confirm if you have this setup:
Yes, all 3 of my monitors have the same DPI settings.
If I change my monitor display settings to make one of my large monitors the main display, the color picker works on that monitor, but all of the other things I need access to (email, teams, other apps) are sitting under Storyline interfering with my workflow.
I am using two monitors. Both have the same dpi. Attached are two screen shots. I've circled where the eye dropper should be. For some reason I couldn't get the eye dropper in my screen shot. You'll notice, the behavior is inconsistent. In one case, it selects white. And in the other case it selects black. The color I'm trying select is turquoise (Hex #21B2AF).