Trying to pick a shape's border color to match other on-screen elements. The eyedropper only works in the dialog box. Once outside, the chosen color is black no matter what the eyedropper is over.
I have associates experiencing the same issue. It used to work fine but she recently had a new laptop and install, and she has notice that when selecting either of the suggestions for eyedropper and she is having issues with both options. She has not had an issue prior. Can you advise what we should be checking? Another note; is if she uses the eyedropper in Microsoft word, ppt. it works as it should.
I'm not an expert but I found when I'm using my laptop and another full sized screen the eyedropper won't work. If you close the laptop and work from the main screen then everything is good. Hopefully a more experienced user/expert will respond soon.
That works, but a colleague is using an elite book which locks when it's closed. She has to drag storyline over to the the tiny screen to get an accurate eyedropper pick up.
Just reporting that I am having the same issue with the eye dropper... I'm running windows 10, Dell Latitude E5470, and external monitor. My Storyline version is 3.54.25674.0
I'll try closing my laptop screen and see if that help.
Update:
Closed my laptop to work on my external monitor and that didn't work. and then tried unplugging my external monitor and that did work.
The only problem with this solution is my laptop monitor is pretty small and had to develop on. But for now I guess it's better then nothing,
I've encountered this issue using Storyline on a Windows PC.
I've managed to find a solution to get round the eyedropper not picking up colours within the slides. Use the snipping tool to take a cut of the colour you need, copy the snip and paste it into the slide. Move the pasted colour snip outside the slide and then use the eye dropper as normal. It will pick up on the colour you need.
HI there, Instead of creating a new case just wanted to mention that the eyedropper is not working today (I just updated this morning to the latest version of storyline 360). When I hover over my purple with the eye dropper it shows up grey or black. Anyone else having issues after latest update?
Hi John, I can confirm that I have multiple monitors. I think I looked at the right area for the DPI settings and they look the same except a slight refresh difference the laptop was 60 and the extra monitor was 59.
One workaround if you use SnagIT: Snip the color you're wanting to replicate. Open the snip in SnagIT and open the Fill tool - it has an eyedropper... Use the eyedropper and select the desired color, and then note the hex value. In SL, select the Drawing/Object you want to recolor, then select "More Fill Colors." Doublecheck that you're in the correct mode (RGB, hex, etc.) and then type in the #----- color code from SnagIT.
Yeah, it's cumbersome, but it works. And it's easier than disconnecting all the monitors.
87 Replies
I have associates experiencing the same issue. It used to work fine but she recently had a new laptop and install, and she has notice that when selecting either of the suggestions for eyedropper and she is having issues with both options. She has not had an issue prior. Can you advise what we should be checking? Another note; is if she uses the eyedropper in Microsoft word, ppt. it works as it should.
I'm not an expert but I found when I'm using my laptop and another full sized screen the eyedropper won't work. If you close the laptop and work from the main screen then everything is good. Hopefully a more experienced user/expert will respond soon.
That works, but a colleague is using an elite book which locks when it's closed. She has to drag storyline over to the the tiny screen to get an accurate eyedropper pick up.
Just reporting that I am having the same issue with the eye dropper... I'm running windows 10, Dell Latitude E5470, and external monitor. My Storyline version is 3.54.25674.0
I'll try closing my laptop screen and see if that help.
Update:
Closed my laptop to work on my external monitor and that didn't work. and then tried unplugging my external monitor and that did work.
The only problem with this solution is my laptop monitor is pretty small and had to develop on. But for now I guess it's better then nothing,
I've encountered this issue using Storyline on a Windows PC.
I've managed to find a solution to get round the eyedropper not picking up colours within the slides. Use the snipping tool to take a cut of the colour you need, copy the snip and paste it into the slide. Move the pasted colour snip outside the slide and then use the eye dropper as normal. It will pick up on the colour you need.
HI there, Instead of creating a new case just wanted to mention that the eyedropper is not working today (I just updated this morning to the latest version of storyline 360). When I hover over my purple with the eye dropper it shows up grey or black. Anyone else having issues after latest update?
Hi Teresa,
Can you confirm if you have the following setup?
I can confirm that on the latest version of Storyline 360, if I keep similar DPI settings on my monitors then the color picker will work for me.
Hi John, I can confirm that I have multiple monitors. I think I looked at the right area for the DPI settings and they look the same except a slight refresh difference the laptop was 60 and the extra monitor was 59.
Hello Teresa!
If you change the DPI settings to the same, does that solve the issue with the eyedropper?
HI Lauren, I haven't used the eyedropper in the last few days so I will take a look, but no it did not fix the issue for me from last week.
One workaround if you use SnagIT: Snip the color you're wanting to replicate. Open the snip in SnagIT and open the Fill tool - it has an eyedropper... Use the eyedropper and select the desired color, and then note the hex value. In SL, select the Drawing/Object you want to recolor, then select "More Fill Colors." Doublecheck that you're in the correct mode (RGB, hex, etc.) and then type in the #----- color code from SnagIT.
Yeah, it's cumbersome, but it works. And it's easier than disconnecting all the monitors.
Thanks Joe, I agree about not disconnecting monitors. Let's just hope it is a bug that articulate can just fix soon. :)
Also curious when this issue can be resolved. Had this issue for ages, I resorted to copying the colourcode and bypassing the eyedropper altogether.
Reading this thread, I disconnected my monitor and that solved the issue. Also: I just connected it again, and now it's working just fine?!?