87 Replies
Theresa Prestine-Dommer

I have associates experiencing the same issue.  It used to work fine but she recently had a new laptop and install, and she has notice that when selecting either of the suggestions for eyedropper and she is having issues with both options.  She has not had an issue prior.  Can you advise what we should be checking?  Another note; is if she uses the eyedropper in Microsoft word, ppt. it works as it should.  

David Holzemer

Just reporting that I am having the same issue with the eye dropper... I'm running windows 10, Dell Latitude E5470, and external monitor. My Storyline version is 3.54.25674.0

I'll try closing my laptop screen and see if that help. 




Closed my laptop to work on my external monitor and that didn't work. and then tried unplugging my external monitor and that did work.  

The only problem with this solution is my laptop monitor is pretty small and had to develop on. But for now I guess it's better then nothing,

Lydia Mills

I've encountered this issue using Storyline on a Windows PC. 

I've managed to find a solution to get round the eyedropper not picking up colours within the slides. Use the snipping tool to take a cut of the colour you need, copy the snip and paste it into the slide. Move the pasted colour snip outside the slide and then use the eye dropper as normal. It will pick up on the colour you need.

Teresa Vanderpost

HI there, Instead of creating a new case just wanted to mention that the eyedropper is not working today (I just updated this morning to the latest version of storyline 360).  When I hover over my purple with the eye dropper it shows up grey or black.  Anyone else having issues after latest update?  

Joe Hauglie

One workaround if you use SnagIT: Snip the color you're wanting to replicate. Open the snip in SnagIT and open the Fill tool - it has an eyedropper... Use the eyedropper and select the desired color, and then note the hex value. In SL, select the Drawing/Object you want to recolor, then select "More Fill Colors." Doublecheck that you're in the correct mode (RGB, hex, etc.) and then type in the #----- color code from SnagIT.

Yeah, it's cumbersome, but it works. And it's easier than disconnecting all the monitors.

Susanne Oosterveen

Also curious when this issue can be resolved. Had this issue for ages, I resorted to copying the colourcode and bypassing the eyedropper altogether.

Reading this thread, I disconnected my monitor and that solved the issue. Also: I just connected it again, and now it's working just fine?!?