Forum Discussion
Comments in review link are not saved
Hello SupportAccount-! Thanks so much for the added context. We definitely want to help get this sorted out.
This isn’t a known issue in Review 360, so all the details you’ve shared are super helpful. Are there any common threads between the reviewers seeing comments disappear? I know Eric mentioned checking browsers and cache. Are they all using the same browser? And do you happen to know if anyone’s using a VPN?
Since we haven’t seen this reported widely or logged it as a bug yet, we don’t have a specific workaround to offer. But learning more will help us figure out what’s going on and how we can fix it.
Really appreciate you taking the time to dig into this with us.
Hi Lauren,
Appreciate the help! It seems that over the weekend things have changed:
- looks like the bug is now isolated to only two of our review links
- some comments disappear but return (see screenrecording), some disappear for good
We have tried to see if republishing helps, but that is not the case. Trying a different browser doesn't change anything either. The reviewers all used Chrome, but in Edge the same thing happens. No one is using a VPN.
Happy to share the links (in private of course). Please let us know!