Comments not coming through in Articulate 360 Review

Hi Sarah!

I'm sorry to hear this, and appreciate you sharing a shareable link with our Engineers.

I see you and Hazel are knee-deep in troubleshooting to get to the root of what's going on. Thanks for working closely with us, and you're in excellent hands!

I'm not sure if this is related or not (I've just started using Rise), but when my business partners add comments to the Rise course in Review, I do see their comments in the feedback tab, but I don't see them in the actual course (right hand side). I was under the impression that the feedback would be in the course level so all reviewers could see it. Am I mistaken, or am I missing something? Thanks. 

Hi there, Dave!

I'm happy to trouble this with you.

First, I'm having trouble recreating any issues with this sample Rise 360 course hosted in Review 360. The two test comments appear on the review tab and the feedback tab.

• Does the problem happen with certain lesson types or quizzes? 
• How about courses. Is this isolated to a certain Rise 360 course?
• Are you comfortable with sharing your shareable Review 360 link? You can send it privately to us through this case link or attach it publicly in your reply. We're eager to find the culprit!

Hi Sarah,

Thanks for following up! Katie was replying to Dave in this public discussion. Glad to hear you haven't been experiencing this issue though!

By the way, it looks like you may have replied by email where your contact information came through. This Peek video will show you how to edit it out if you’d like!

Thanks, Ren. I've removed the comment. 

Hi Jo! 

Sorry to hear you are running into an issue seeing comments from your SME in Review 360. Happy to help!

Do you know if they selected "Post" or pressed the Enter key prior to moving to a new comment? That's what is required to post it to the course. 

If you'd like our Support Team to look into the course itself, we're happy to! Can you reach out using this link to share the Review 360 Share link, Course Title, the email your SME would have used, and your Articulate ID? That information will allow us to look into things on the back end! 

Hope you're having a great start to your week! 🎉

I have the same issue - I'm receiving emails that SMEs are posting comments, but they do not appear on the Articulate 360 Review for the course. Please advise.

Hi Kevin,

I'm sorry you're having an issue with comments not showing up in Review 360. I have opened a support case on your behalf. You'll be hearing from our support engineers soon to help you with your issue.

Thanks for reaching out!

I too have this exact issue. Comments coming through to email but I cannot tell which lesson they are for because they are not appearing in Feedback.

Hi SPLS Administrator,

I'm sorry to hear you're experiencing this issue with Review 360 comments! This shouldn't be happening, and I've opened a case on your behalf so we can investigate what's going on. You should be hearing from our Support Engineers soon via email.