My SME reviewed a Storyline course in Chrome and her comments aren't appearing in 360 Review. I've checked every version of this course and her comments are not showing up. I was able to post a comment with no problem. The option to allow a non Articulate ID user review and make comments was selected prior to her reviewing. Are her comments lost, or is there a way to retrieve them?
Do you know if she hit "Post" or pressed the Enter key prior to moving to a new comment? That's what is required to post it to the course.
If you'd like our Support Team to look into the course itself, we're happy to! Can you reach out using this link to share the Review 360 Share link, Course Title, the email your SME would have used and your Articulate ID? That information will allow us to look into things on the back end!
Hi, thanks for the reply! I submitted a ticket, but now everyone can post to the project and the original poster resubmitted her comments, so I think they stopped looking into it. However, your response is interesting. Can you clarify how the reviewer is supposed to post to the course: 1. only click "Post" 2. only press "enter" 3. click "post" or press "enter"
Also, does it matter if the reviewer went back in to edit the post or does it matter if they copied and pasted their comments from Word into the post?
Thanks for sharing your Share link with our team! I took a peek at your case and see my colleague, Renz, is working closely with you on this. Although your SME can comment now, I'll still follow along just in case to share any relevant updates here!
In the meantime, you asked some great questions above, and I'm happy to answer those for you:
How to Post Comments: Reviewers can either press Enter on their keyboard or click the Post button to comment on a project. Best of both worlds!
Scenario: Reviewers can edit their comments and also copy text from Word. I ran a quick test by copying a few lines from Word and Google Doc where they pasted into Review 360 as comments. I did this in Chrome 75, but any of these supported browsers should be a-ok!
If there's anything else I can help with, I'll be here!
Hi, folks! Sorry to resurrect a 7-month issue, but I saw no resolution.
I'm having this issue with one of my SMEs on a Rise course. It's happened before (with him and others) and it makes me hesitant to rely on (the wonderful convenience of) receiving feedback through Review360.
I can see a comment coming through email but when I hit review to see all the comments, it is not showing up there. This is very disconcerting and is creating more work for me.
Can you tell me why it would show in an email and not in the review?
Thanks for bringing this to our attention! I'm happy to dig in with a quick clarifying question:
When you try to access the comments through the email alert, does a number appear next to the Feedback tab?
If not, we have an open bug where that feedback notification doesn't display the number of new comments, but the comments should appear in the feedback section.
If your experience is different, are you comfortable with sharing the Review 360 link with us for testing? Here's the private case link to send it along.
I'm having the same issue. I know my reviewers are posting correctly, but I can't see anything, nor can I see updates to courses that external developers have asked me to review.
Nothing seems to be going through as of yesterday around 12pm EST.
I'm sorry to hear this, and appreciate you sharing a shareable link with our Engineers.
I see you and Hazel are knee-deep in troubleshooting to get to the root of what's going on. Thanks for working closely with us, and you're in excellent hands!
I'm not sure if this is related or not (I've just started using Rise), but when my business partners add comments to the Rise course in Review, I do see their comments in the feedback tab, but I don't see them in the actual course (right hand side). I was under the impression that the feedback would be in the course level so all reviewers could see it. Am I mistaken, or am I missing something? Thanks.
Does the problem happen with certain lesson types or quizzes?
How about courses. Is this isolated to a certain Rise 360 course?
Are you comfortable with sharing your shareable Review 360 link? You can send it privately to us through this case link or attach it publicly in your reply. We're eager to find the culprit!
Thanks for following up! Katie was replying to Dave in this public discussion. Glad to hear you haven't been experiencing this issue though!
By the way, it looks like you may have replied by email where your contact information came through. This Peek video will show you how to edit it out if you’d like!
I have this issue this morning, I have 30+ emails with comments from my SME but none are showing in the Review itself and the feedback number has not increased. The emails dont identify which slide they refer to so I am really struggling - can you help?
Sorry to hear you are running into an issue seeing comments from your SME in Review 360. Happy to help!
Do you know if they selected "Post" or pressed the Enter key prior to moving to a new comment? That's what is required to post it to the course.
If you'd like our Support Team to look into the course itself, we're happy to! Can you reach out using this link to share the Review 360 Share link, Course Title, the email your SME would have used, and your Articulate ID? That information will allow us to look into things on the back end!
I have the same issue - I'm receiving emails that SMEs are posting comments, but they do not appear on the Articulate 360 Review for the course. Please advise.
I'm sorry you're having an issue with comments not showing up in Review 360. I have opened a support case on your behalf. You'll be hearing from our support engineers soon to help you with your issue.
I'm sorry to hear you're experiencing this issue with Review 360 comments! This shouldn't be happening, and I've opened a case on your behalf so we can investigate what's going on. You should be hearing from our Support Engineers soon via email.
I realised that some people were reviewing a previous version of the course, so the comments were not updating in the feedback section of the newest version. I went back to the previous versions to review the other comments.
28 Replies
Hi Theresa,
Do you know if she hit "Post" or pressed the Enter key prior to moving to a new comment? That's what is required to post it to the course.
If you'd like our Support Team to look into the course itself, we're happy to! Can you reach out using this link to share the Review 360 Share link, Course Title, the email your SME would have used and your Articulate ID? That information will allow us to look into things on the back end!
Hi, thanks for the reply! I submitted a ticket, but now everyone can post to the project and the original poster resubmitted her comments, so I think they stopped looking into it. However, your response is interesting. Can you clarify how the reviewer is supposed to post to the course:
1. only click "Post"
2. only press "enter"
3. click "post" or press "enter"
Also, does it matter if the reviewer went back in to edit the post or does it matter if they copied and pasted their comments from Word into the post?
Thanks again!
Hi there, Theresa!
Thanks for sharing your Share link with our team! I took a peek at your case and see my colleague, Renz, is working closely with you on this. Although your SME can comment now, I'll still follow along just in case to share any relevant updates here!
In the meantime, you asked some great questions above, and I'm happy to answer those for you:
If there's anything else I can help with, I'll be here!
This post was removed by the author
Hi, folks! Sorry to resurrect a 7-month issue, but I saw no resolution.
I'm having this issue with one of my SMEs on a Rise course. It's happened before (with him and others) and it makes me hesitant to rely on (the wonderful convenience of) receiving feedback through Review360.
Thanks!
No apologies necessary, Rayden. We're here to help!
I'm opening a case so that we can communicate more directly! You'll get an email from me shortly, and we'll work on our next steps from there!
I am having the same issue. I sent the link for review to reviewers (no password) and reviewers clicked on the "Review" text (upper right of the screen, in Chrome) and nothing happens. https://360.articulate.com/review/content/c5f755ff-1380-4f0e-98d2-4b9d233f850c/review. Thank you for your attention to resolving this issue.
Also, I need to add that the "enable comments" section is active.
Thanks for looking into it!
I can see a comment coming through email but when I hit review to see all the comments, it is not showing up there. This is very disconcerting and is creating more work for me.
Can you tell me why it would show in an email and not in the review?
Thank you.
Jenna
Hi Jenna,
Thanks for bringing this to our attention! I'm happy to dig in with a quick clarifying question:
I'm having the same issue. I know my reviewers are posting correctly, but I can't see anything, nor can I see updates to courses that external developers have asked me to review.
Nothing seems to be going through as of yesterday around 12pm EST.
Hi Sarah!
I'm sorry to hear this, and appreciate you sharing a shareable link with our Engineers.
I see you and Hazel are knee-deep in troubleshooting to get to the root of what's going on. Thanks for working closely with us, and you're in excellent hands!
I'm not sure if this is related or not (I've just started using Rise), but when my business partners add comments to the Rise course in Review, I do see their comments in the feedback tab, but I don't see them in the actual course (right hand side). I was under the impression that the feedback would be in the course level so all reviewers could see it. Am I mistaken, or am I missing something? Thanks.
Hi there, Dave!
I'm happy to trouble this with you.
First, I'm having trouble recreating any issues with this sample Rise 360 course hosted in Review 360. The two test comments appear on the review tab and the feedback tab.
This post was removed by the author
Hi Sarah,
Thanks for following up! Katie was replying to Dave in this public discussion. Glad to hear you haven't been experiencing this issue though!
By the way, it looks like you may have replied by email where your contact information came through. This Peek video will show you how to edit it out if you’d like!
Thanks, Ren. I've removed the comment.
I have this issue this morning, I have 30+ emails with comments from my SME but none are showing in the Review itself and the feedback number has not increased. The emails dont identify which slide they refer to so I am really struggling - can you help?
Hi Jo!
Sorry to hear you are running into an issue seeing comments from your SME in Review 360. Happy to help!
Do you know if they selected "Post" or pressed the Enter key prior to moving to a new comment? That's what is required to post it to the course.
If you'd like our Support Team to look into the course itself, we're happy to! Can you reach out using this link to share the Review 360 Share link, Course Title, the email your SME would have used, and your Articulate ID? That information will allow us to look into things on the back end!
Hope you're having a great start to your week! 🎉
I have the same issue - I'm receiving emails that SMEs are posting comments, but they do not appear on the Articulate 360 Review for the course. Please advise.
Hi Kevin,
I'm sorry you're having an issue with comments not showing up in Review 360. I have opened a support case on your behalf. You'll be hearing from our support engineers soon to help you with your issue.
Thanks for reaching out!
I too have this exact issue. Comments coming through to email but I cannot tell which lesson they are for because they are not appearing in Feedback.
Hi SPLS Administrator,
I'm sorry to hear you're experiencing this issue with Review 360 comments! This shouldn't be happening, and I've opened a case on your behalf so we can investigate what's going on. You should be hearing from our Support Engineers soon via email.
Hi ,
I realised that some people were reviewing a previous version of the course, so the comments were not updating in the feedback section of the newest version. I went back to the previous versions to review the other comments.