Forum Discussion
Comments Pane Disappears in Review 360 when Viewing on Phone
When trying to leave comments on a Storyline 360 course in Review 360 on an iPhone, the comment pane disappears once we launch the course, therefore, no one can leave comments. This happens in both portrait and landscape orientations and in Chrome and Safari browsers (the only two browsers we are testing). Is there a trick to seeing the comments pane on a small device?
The arrow to open the Comments pane disappears once I click the big circle Play button.
Hi Shannon!
Great call opening a support case! I see you're working with my colleague Mark. You're in great hands!
We'll continue the conversation over in your case.
Have a great day! ✨
This issue is happening for us as well today. The Comments box activates like it is going to allow you to type, but you can't type and the Post button is grayed out. We have confirmed proper Share Settings. We've had both registered and non-registered users have the same result, and we've tested in both Chrome and Edge. If it's multiple people, it's probably not a cache issue. Anyone have ideas? Thanks much!
Hello BessCrawford.
Happy to help!
- Is this happening for all of your reviewers or just some?
- Have they tried using an incognito window to access the Review 360 link? I'm curious if they would experience any difference in that mode!
If your reviewers are using the latest version of their supported browser, I recommend that they clear their browser cookies or cache to see if this helps.
Please let us know if folks are still experiencing this issue. We'd be happy to continue the conversation within a support case so that we can examine what is occurring more closely.
Looking forward to hearing from you!
