Forum Discussion
COMPRESS LENGTH MISMATCH ERROR
Hi
I just started experiencing this problem today. The projects cannot be saved and the COMPRESS LENGTH MISMATCH ERROR pops up. Please help!
16 Replies
Hi Dave!
So sorry you're hitting this snag! I'm happy to help.
Have you tried importing the file into a new project? If so, I'd also recommend seeing if there's a working version of the file in the Temp folder.
If you tried both of these, let's get our Support Engineers involved. You can use this link to reach out to our Support team. We'll work with you 1:1 to find a fix!
- LaneyNackos-78cCommunity Member
this is killing me too! I have a project I have to publish to our learning portal for 3,000 enrolled employees on Tuesday
- I have the latest version of Storyline 3 - the most recent software update was Monday
- It happened in two projects today
- I tied saving to my C:Drive, desktop, and google folder - none worked.
Hello Laney,
The error in your screenshot indicates a possible data error in your project file. As a troubleshooting step, try importing your slides to a new project file to see if this works. If the issue persists, would you be willing to share a copy of it here or in private by opening a support case so we can test the file and figure out what's happening? We'll delete it as soon as we're done with troubleshooting.
- DorisChwist-87fCommunity Member
This looks like the solution for me. Thank you Joe.
Related Content
- 7 months ago
- 4 days ago
- 2 years ago
- 2 years ago