Forum Discussion
Content not remaining in folders
Discovered a recent issue with Review 360. and I am not sure if it is a workflow issue or a product issue. When I add content to a folder, it doesn't stay in the folder.
Steps to create/Repeat.
- Create folder
- name folder
- Upload content into folder
- close browser and reopen- Folder is empty
- Content moved back to root.
- Move content back into folder.
- close browser and reopen- folder is empty
I have also tried creating the folder AFTER uploading the content and see the same issue.
This is new behavior as past reviews stay in their folders.
Am I the only one seeing this?
Hi, David.
Thank you for reaching out!
I'd like to connect you with one of our support engineers so we can investigate this Review 360 folder behavior. I opened a case on your behalf, so you should hear from our team soon via e-mail.
Thanks Maria. It looks like they can't repeat it. Weird. I will try their suggestions, but I am able to repeat it regularly.
Not a tragedy, just an annoyance.
