Corrupt Files or Earlier Version

This has happened to me too. The Replay file size is 2675888 kB. I've also followed the advices above, and as Dave Gross described, a multiple times. I also got the same two error messages that Owen Holt pasted in his post. 

Now I have followed the instructions from Katie Gokhshteyn and submitted a support case (#01535366).

Please look into this as quickly as possible - we all have our deadlines ...

Hi Per-Olof,

I see that you're working with Vevette and having trouble uploading using our case form. Do you have another way to share a file with us such as sending a Dropbox link or similar? 

Same issue for me today. Working on a large project that involves several long video files of 30-52 minutes length. Troubleshooting steps failing me as well. My workaround (in case it helps anyone else, was to publish the file first and save my MP4 separately. Every file I have saved in Replay will not reopen and returns the same message that it is corrupted or was created in an earlier version.

Hi Sarah, 

I'm sorry you've had such trouble with Replay courses becoming corrupt. What version of Replay are you using? 

Have you also checked that your Replay files are adhering to the guidelines here to prevent corruption within Articulate files? 

So I was finally able to find a workaround for these larger than 2 Gb files getting corrupted.  This fix results in an MP4 file that includes video & audio.  This process requires a program to handle a .zip file (built into newer versions of windows) AND requires VLC Media Player which can be downloaded for free from videolan.org.

1. First, make a copy of your .replay file you want to fix so you don't damage the original file further

2. Rename the .replay file to .zip

3. Open the .zip file and navigate to replay -> media

4. Copy out the .bin files you find inside of there to a new folder

5. Rename the .bin file to .avi

6. Open VLC Media Player and go to Tools -> Preferences -> Input / Codecs

7. About the fourth section down is "Files" and you'll see a section that says "Damaged or Incomplete AVI File".  Change this setting to "Always Fix" and click Save

8. Open the new AVI files you created in step 5

9. From here you can convert these files to mp4 by using "Convert/Save" under Media

• Click add in the File Window and select your AVI files
• Then at the bottom click the arrow next to "Convert/Save" and select "Convert"
• From here you'll want to select a conversion profile in the dropdown list.  I selected the first option "Video - H.264 +  MP3 (MP4)" and made some modifications.
  • To modify select the little gear icon, then jump to the Audio Codec tab, then change it to MP3 and change the bitrate to 320/kbps
• From here you'll click browse at the bottom of the window to name your file.  The file type should be mp4 and I removed the .avi from the default file name
• At this point, you can hit start.  You'll see this window minimize and the player window appears (if not just click the VLC Player icon in the taskbar).  You can watch the conversion progress by following the time progressed in the bottom left of the player.  When it gets to the end and the timer disappears the conversion is done.
• Congratulations!  You can now find your converted MP4 file with audio and video in the location you chose to save it.

I hope this helps everyone!!

Jacob Coots, you are the KING!!! I would certainly by you a beer.

I would also like to add that I only found 1.bin, but after renaming it to .avi, I found that it contained both the screen capture and webcam video tracks, as well as the audio track. I also found that you can load this .avi file directly into Replay by clicking on the video icon if you want to continue working on it. All the tracks load correctly, no need to use VLC to covert it to MP4.

Note: I had lost (due to a corrupted file) a 1.5hr lecture that I had recorded continuously (likely a bad idea in hind sight). The file was 6GB!!!

Glad this conversation was able to help you as well, Patrick.

Welcome to E-Learning Heroes!

Big shout out to Jacob and Patrick. I followed the steps from Jacob with the modification from Patrick and saved a stupid long recording and made my life amazing since I could not fall asleep worrying about this stupid project. Out of 13 files I only had one do this and of course it is the one that is just over an hour. Thank you!

Hi together,
I've got the same issue. To get free space on my computer, I moved the .replay files to a network drive.
Now I took them back to the same location as before, but can not open them. The message is "file corrupt or created with an older replay version". 

Shouldn't it be possible to fix this issue in a newer replay version? It has been reported for years now.

Hi Andreas,

Thanks for reaching out and letting us know that you are having a similar issue. I've opened a support case on your behalf so that you can work directly with one of our support engineers. You should be hearing from someone soon.