Corrupt Files or Earlier Version

Any update on this 5+ year old issue? A member of my Articulate Team is going through this on every replay file she creates and I can't open the file (and get the same error message) regardless of how she shares with me. I advised saving as a local file rather than a shared or cloud drive, no luck. Seeing multiple threads with this complaint, but no fix....please advise as my poor co-worker is shattered to keep wasting hours of work with this result.

OMG - this is driving me mad. I've spent over 2 days trying to get this program to work. I got 2 error messages (see below) the second after I clicked OK on the first message. I spent a further couple of hours looking at online support and tried following every suggestion (there are no BIN files to convert, only MPEG files in the zipped folder) to fix the issue -  nothing works. For goodness sake, take a 'DEEP DIVE' and take it offline - adjust your subscription costs, and put it out there on your notifications that this is an issue rather than waste everybody's time. In the meantime, I will now have to purchase different software to do my work - incredible disappointed with Articulate.

Hi Jo,

Thank you for sharing the errors you are experiencing when using Replay 360. I've opened a case on your behalf so that you can work directly with one of our support engineers.

You should be hearing from someone soon.

...same thing again. It took me the whole Friday to create a video that includes the webcam recording + screen recording and an external camera for a second view (just 40 minutes video record but preparing and so on took the entire day from 9 am to 4 pm).

Now, on Monday I can recover the screen record that includes the audio record - but the camera recording is gone.

That's really driving me crazy.
Any recommendation to use another software with equal function, low price but working more stable, please?

I am having the same issue.  My file is saved to my C drive. I have recreated it 5 times now. I tried the zip process but don't have any .bin files to change the name. Help please!

Hi A Jae,

I see that you’ve reached out to our Support Engineers and are working with my teammate, Robert. You’re in great hands! We’ll continue the conversation in your support case!

Dear all.

In my case, the support team did a great job. Now I have a process that prevents this issue:

The simple rule is: have the *.replay-file on your local drive whenever you want to open it again. So when your hard drive runs out of free space, copy it to a network drive, but don't try to open it from any network drive.

In my case, it works well by using OneDrive. It stores everything on my computer and a copy in the OneDrive Cloud. When I run out of space or didn't use the files for a while, they are not available offline anymore. But whenever I want to open a file, it gets downloaded (to the local drive) before it starts to open it.
This prevents the issue described before very good :)

Thanks a lot to the articulate support team!!!

I'm having the same issue. Can't open file, says it's corrupted. 

File is 4.63GB. Can anyone help?

Hi Jonathan,

I'm sorry to hear that you're running into this issue!

• Have you tried uninstalling and reinstalling Replay 360?
• Is the file saved to your local hard drive? If so, try these troubleshooting steps. If you're still getting stuck,  you can reach out to our team here. We'll be happy to investigate what's going on!

Hi together,
my personal great solution is: store files in One Drive.
Because: One Drive is storing offline and online. When you try to open it, it's first downloading and will open it afterwards.

The corrupt message usually appears when you try to open anything that's not stored locally. Since I use One Drive, it didn't happen again.
Thanks to the great support team :)