Course built in Articulate 360 not checking completion on Mobile app in BRIDGE

Question

Hi all,
I have several courses that are part of a program. When the client is using their mobile devices the course is not checking completion, therefore they can't move on to the next course in the program. If they go to their desktop PC, the course checked completion fine, just not allowing them to see that in the mobile app.&nbsp; Any thoughts?&nbsp;
I am publishing using SCORM 2004 4th edition, HTML5/Flash fall back

laurenduvall · Answer

Hello Danielle!
We're happy to help! I'm not familiar with BRIDGE LMS, but I found a similar discussion that shares a potential fix. Here's the link!&nbsp;Let me know if that works for you too!

rwillett · Answer

Hi Danielle,&nbsp;
I know it's been a long time since this post but I was wondering if you ever came up with a solution? We are having a similar issue with course completion in Bridge.&nbsp;&nbsp;
Bec

stevenbenassi · Answer

Hi Rwillett​!
I haven't seen any updates from&nbsp;Danielle-Riggi​, but my teammate Lauren shared a related discussion on BRIDGE LMS you may find helpful.
Let me know how it goes!

rwillett · Answer

Hi Steven,&nbsp;
Thanks for your message! Unfortunately, the link didn't work for me or my colleague.&nbsp;

ericsantos · Answer

Hi Rwillett​,
Thanks so much for checking back in!
Unfortunately, the discussion that the link points to is a bit dated, already archived, and no longer publicly viewable. The key fix shared there was to&nbsp;change the course’s reporting option in Storyline to "Passed/Incomplete", which matches Bridge’s SCORM requirements. You can find more details in Bridge’s SCORM implementation guide here:&nbsp;Bridge SCORM PDF.
Once that setting was updated, courses started tracking properly in Bridge. I hope this does the trick for you. If not, I’d recommend reaching out to Bridge LMS support since they’ll be able to dig in further with you.

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Course built in Articulate 360 not checking completion on Mobile app in BRIDGE

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