SCORM 2004 data not marking as complete in Bridge LMS
Aug 16, 2019
Hi all. We're encountering a problem with a course that is tracked by completion status and has no quiz in the course. (The quiz is a separate learning object that follows the course immediately.) Our LMS, Bridge, doesn't seem to recognize that the course is completed. I thought at first this had something to do with publishing it to SCORM 2004; without a quiz, the satisfaction remains at unknown (as tested in SCORM Cloud). In fact, SCORM Cloud indicates that the course was completed, but was not passed; success and score are unknown.
However, I republished to SCORM 1.2, which does not distinguish between completion status and satisfaction status, and we still have a problem with Bridge not recognizing it. (I haven't tested the 1.2 version in SCORM Cloud yet.)
Before we engage Bridge, I thought I'd check here to see if there might be something we're doing wrong.
Some questions:
- Are there other things that could impact course completion? We have a link out to a glossary in the Resources; failing to click that wouldn't impact completion, would it?
- The course contains ungraded activity questions/knowledge checks. Although they have correct/incorrect feedback, they are ungraded, have no points, and have no results slide. Despite attempting to make these "invisible" to SCORM, could it be that the course is passing back data about these questions to the LMS? I wouldn't think the LMS would track any kind of completion based on these, but I noticed that the only time I could get the LMS to recognize course completion is the one time I took them time to answer all of the questions correctly.
Here are our specs:
- SCORM 2004, 4th ed.
- Report status as Complete/Incomplete
- Track using complete course trigger
- Complete course trigger is on the last slide and is triggered at the beginning of the slide timeline
- Next/Prev, menu, and seekbar are all restricted on first pass through course
Thanks,
Lisa
8 Replies
Related to my question about ungraded activities.... I'm concerned that this could be the culprit, actually, because the Score field under Question Tools is set to By Question, which implies it's gathering a score. The problem is that if I set this to None, I lose my correct and incorrect feedback. Why is correct and incorrect feedback tied to whether I want to tally a score for the question?
Specs for ungraded questions:
Feedback: By Question
Shuffle: None
Results slide: None
Score: By Question (I want to turn this off, but if I do, it removes my correct/incorrect feedback layers -- why would feedback be tied to this field, when there's already a feedback field that I have set to "By Question"?)
Attempts: 1
Points on each feedback layer: 0
Thanks for any ideas! Lisa
I'm still hoping someone from Articulate (or someone knowledgeable about Bridge) can help me out with this.... Thanks! Lisa
BTW, our LMS admin checked with Bridge, and without looking at the SCORM output, immediately blamed it for the problems, saying that the SCORM must not be communicating the data to Bridge properly.
LISA, have you found/read this yet? >
https://tr-learnbridge.s3-us-west-2.amazonaws.com/docs/Bridge_SCORM.pdf
Hi Alison! Thank you so much for sharing that link! I didn't know about that document. I changed the reporting from Complete/Incomplete to Pass/Incomplete, per Bridge's guidelines, and it appears that has fixed the problem.
Many thanks again, and best regards! :)
Lisa
Hi Lisa,
I just found this and we seem to be having this issue (albeit infrequently) and export our courses as SCORM 2004, 4th edition. Do you still see this issue? We also track by user completion not score as a lot of our training is not assessed or a quiz isn't needed to pass.
Hi Rory! We're also using SCORM 2004, 4th edition. We had to set our report status to LMS as Passed/Incomplete, and that fixed the problem.
Depending on the type of training (course vs. software demo), I track completion using either a course completion trigger on the last slide or all slides viewed, and both methods seem to be working well as long as Passed/Incomplete is selected.
If you're using Bridge, this document from them helped: https://tr-learnbridge.s3-us-west-2.amazonaws.com/docs/Bridge_SCORM.pdf
I hope this helps!
Lisa
Good to know. I jumped on this chain even though we use Rise but thanks for the document. It seems a bit outdated from a Rise perspective but good to know we aren't the only one. I also posted to the Bridge community board. It seems to happen, infrequently, to others as well.
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