Forum Discussion
Course not triggering as completed
I have a course that is not triggering complete in my LMS, even though when you go through the course a check appears after every menu item. When I click "exit" out of the course the LMS just shows resume/review course and the final exam isn't available. If I reopen the course, the second half of the menu items are showing locked again making the learning go through all the material again. Has anyone had this issue? or any ideas how to fix it? Thanks!
2 Replies
Depends in large part on your LMS. We had the same thing with ours (SuccessFactors, from SAP) and while it happened randomly, it happened more with courses published to SCORM 2004. We republished these to SCORM 1.2 and then the issue mostly disappeared.
Our LMS team has requested that whenever possible, we do not use the "Exit Course" button in the player if we are publishing to SCORM 2004. Our group uses that button a great deal so we publish to SCORM v1.2, and we have not had the problem occur in over a year that I can recall.
Thank you! Yes even though this particular course was exported SCORM 1.2 it does seem to be an issue with the LMS and other people have commented having similar issues. Frustrating to say the least but at least it's not an error on my side!
