Forum Discussion
Course pauses when user minimizes window
Hi,
Im creating a quiz where the user have 90 seconds to answer each question. Since storyline doesn't support timelimits on slides, I have made the timeline 90 seconds long and a layer that gets...
Hi Scott,
Thanks for reaching out! Are you finding that you're video and timeline work as expected when in the course, but getting out of sync when you navigate away from the browser window?
It will help to share your file with our support team for a closer look. They'd be happy to test out a few scenarios and offer some suggestions!
Hi Ren,
That is correct. I will have to check to see if I can share a specific file given the proprietary nature of our content however below a deeper description and I don't think a specific file of mine will provide more value given how easily the issue is replicated.
Additional description/background - When a course is published and loaded in the LMS, if a user minimizes the browser window the course is playing in, the timeline for the slide will pause however any media (video/audio/etc.) on that timeline continues playing. Below are a couple of specific scenarios where that creates a problem and I think this would be a major issue because any slides that have voice over aligned to objects/animations on the slide could easily have issues when a user minimizes the window.
Example 1) We have voice over with images, characters and animations built into all of our courses. When the user minimizes the browser window opened by the LMS to play the SCORM package, the voice over will keep playing however any images and animations will pause since they display based on the timeline which results in the audio and the visuals on the slide to be out of sync.
Example 2) We play .mp4 files that are the same length as the slide timeline and we have short pop ups that display over the video to verify a user is actively watching the video. When the course is launch by the LMS and the user minimizes the browser window the course is playing in, the timeline for the slide pauses but the video keeps playing. This means the user could return to the browser window that plays the course with the .mp4 file played in it's entirety but the timeline of the slide is still at the beginning and no pop ups displayed while the window was minimized.
Thanks,
Scott
