Forum Discussion
Course resets after completion despite resume settings in Player
Hi, my team is facing an issue in which all our courses, after being completed by students, completely reset.
Our courses all have Restricted menu navigation so that users may not jump ahead, but may return to slides they've already visited.
We have tried both "Always resume" or "Prompt to resume" on restart in the Player settings.
Experiencing the following behaviors:
- GOOD: If a user is part way through a course, exits it, then returns, the course successfully resumes where the user left off.
- PROBLEM: If a user completes a course (passed, marked as complete in LMS), exits it, then returns, the course resets - meaning the user is dropped on the first slide of the course rather than last, the menu becomes fully restricted as if the user was just beginning the course for the first time, and all slides set to Resume Previous State must be watched all the way through again. This is preventing use of completed courses for reference material.
How do we get completed courses to save their menus' fully "unlocked" states?
(Note: We are using Storyline 2.)
70 Replies
Hello Diana and Peter :)
Looks like you've found the right article.
You may find that the resume feature doesn't work as you'd expect after you've met the completion requirement for your course—either by viewing the required number of slides or by passing a quiz. Most LMSs consider a course to be in review mode after the tracking requirement has been met. In review mode, resume data is no longer sent to the LMS, which prevents learners from accidentally changing their course status back to incomplete. See this article for more information.
Did you modify the output files as instructed in the documentation?
Are you able to replicate the behavior in SCORM Cloud or is this limited to your LMS?
In this article it states, "Most learning management systems (LMSs) consider a course to be in review mode after the tracking requirement has been met. In review mode, resume data is no longer sent to the LMS, which prevents learners from accidentally changing their course status from complete back to incomplete," and that this is the default behavior.
We DO experience appropriate review mode behavior with Captivate-created courses, and users are able to return to whatever slide they wish in those completed courses. It seems be an issue specifically only with the Storyline-created courses.
Our LMS specialist has checked the configuration.js settings and confirmed they are correct.
Yes, we are desperately seeking a fix here. It has nothing to do with our LMS settings.
